Aviation Customer Service Representative

Chantilly Air • Manassas, VA

5d

About The Position

The Customer Service Representative (CSR) will be one of the main points of contact for customers and crew using Chantilly Air Jet Center. The CSR will provide assistance with various tasks including scheduling aircraft arrivals/departures, booking accommodation, working as a team with Line Service, and processing different payments, all while being the face of the company and demonstrating the highest degree of confidentiality. We are looking for highly motivated individuals who can provide their own unique qualities while working in a fast-paced, friendly Business Aviation environment.

Requirements

• High School Diploma/GED or equivalent
• Nights, weekends, and/or holidays required
• Valid driver's license
• English language skills (e.g., B2 proficiency level or equivalent)
• Excellent communication and customer service skills
• Ability to meet minimum physical requirements of the job
• Must be able to pass pre-employment and random Drug Screenings, Background Check, DMV Check and Employment Verification.

Nice To Haves

• Aviation Industry work experience or a related field (e.g., hospitality)
• Ability to work calmly, efficiently, and effectively under pressure
• Possesses cultural awareness and required sensitivity

Responsibilities

• Go the extra mile to provide the best possible service to our customers while utilizing and identifying upsell opportunities.
• Open and maintain customer accounts, provide product and service information, retain records of customer interactions, inquiries and services taken.
• Assist flight crews and customers with accommodations i.e., hotels, ground transportation, catering.
• Manage financial accounts by processing payments and adjustments.
• Resolve issues in an efficient and cordial manner.
• Anticipate customer and client needs to provide superior customer satisfaction.
• Preserve the Safety-First culture and participate in various safety programs.
• Learn and apply all airport and Chantilly Air Jet Center policies, laws, and regulations.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees