Customer Service Administrator

Colibri Group • Glendale, AZ

1d

About The Position

The Customer Service Representative position is a support role for students and instructors, reporting to the Site Manager. The primary responsibility of this role is to create a point of contact for our internal and external teams, supporting the daily facility needs, identifying and solving procedural issues with the Site Manager, and creating raving fans of our customers and students by providing white glove customer service. Individuals in this role must be happy, patient, motivated, caring, and responsive to co-workers, students, and customers, and are responsible for being the face of the school and creating a positive environment.

Requirements

• High school diploma or GED required; some college preferred.
• Minimum 1–2 years of experience in customer-facing roles required.
• Proficiency in Microsoft Office.
• Basic experience using CRM software preferred.
• Excellent customer service skills, including a pleasant demeanor and tactfulness.
• Ability to multitask and apply critical thinking in a fast-paced environment.
• Ability to lift boxes up to 40 pounds.
• Ability to sit or stand for extended periods of time.
• Ability to set up, break down, and move tables and chairs for events.

Responsibilities

• Welcome all guests, check students in, and assist students with scheduling.
• Answer all in-person student inquiries about classes and testing, as well as any questions about the site, state testing, and related topics, in a timely manner.
• Respond to virtual student inquiries via chat support or phone support in a timely manner.
• Perform accurate data entry of student information and maintain student and class records using a CRM system.
• Assist the Site Manager with confirming class schedules with instructors, documenting attendance, conducting inventory counts, reconciling cash, collecting reporting data, and completing other daily operational duties as assigned.
• Handle administrative tasks related to class preparedness and processing, including assisting instructors with preparing classroom materials and providing technology support as needed.
• Support students with licensing applications.
• Help maintain classrooms, testing rooms, and the overall facility in a neat, clean, well-stocked, and well-maintained condition.
• Provide friendly service, support, and encouragement to students.
• Participate in offsite special events such as expos and fairs.
• Demonstrate schedule flexibility, including availability for some overtime, nights, and weekends.
• Support and participate in student engagement activities that elevate brand awareness and reinforce Colibri values.
• Complete other duties and special projects as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED