Customer Service Administrator

Gallagher • Little Rock, AR

8d

About The Position

At Gallagher, we help clients confidently navigate the world of surety because we know that having the right bonds in place strengthens customer trust, ensures obligations are met, and unlocks opportunities for growth and success. In this role, you will work closely with internal teams and external clients, building trust and fostering strong, lasting relationships. You’ll thrive in a culture built on teamwork, guided by integrity, and driven by a shared commitment to doing what’s right. We value curiosity, celebrate innovative thinking, and empower you to take ownership of your career while making a meaningful impact on the businesses we serve. If you’re ready to bring your unique perspective to a company where your work truly matters, consider Gallagher.

Requirements

• Strong verbal and written communication skills
• Ability to address customer inquiries with professionalism and patience
• Excellent time management and organizational skills to manage priorities effectively
• Strong attention to detail
• Familiarity with electronic document management and basic office tools

Nice To Haves

• Bachelors degree and 1+ years of related experience, preferred
• Previous knowledge of the surety industry is a plus but not a requirement

Responsibilities

• Assist in servicing designated group of clients or book of business as it relates to marketing, claims, administration, and sales
• Be the go-to person for managing customer inquiries, emails, and phone communications.
• Keep records accurate, handle financial requests, and assist with tasks like processing cancellations and managing office supplies.
• Demonstrate strong written and verbal communication skills, as this role involves regular interaction with clients, team members, and stakeholders through email, phone, and other communication channels.
• Have a keen attention to detail and ability to prioritize will help ensure everything runs smoothly.
• Contribute to building positive relationships with clients and colleagues, making a real difference every day.

Benefits

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave
• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level