Customer Service Administrator - Westside Lexus

Lexus•Houston, TX

6d•Onsite

About The Position

At Westside Lexus, we serve to provide excellence to our guests each step of the way. As our customer service admin, we are the representation of the Service department on the phones, as well as in person, to our guests and providing additional support alongside our service team. We are searching for candidates with high spirits, a professional demeanor and attitude, and a love for exceeding expectations! While we prefer someone with experience, candidates with great potential will also be considered. To be successful in this position you will need to be reliable, personable, and ready to make a move towards a long-term career. Our dealership is a family, and we treat everyone as such.

Requirements

Demonstrated ability to work professionally and courteously with customers and team members
A positive mindset and a passion for providing great customer service
Proficiency with multiline phone systems and computers
Ability to work in a fast-paced work environment
Organizational and time management skills
Excellent written and verbal skills
Must be able to work up to 2 Saturdays a month
Work all available shifts, between 7am - 7:30pm

Responsibilities

Ensure that customer service needs are met.
Scheduling service appointments over the phone.
Resolve conflicts in person as well as over the phone.
Explain invoices and charges, confirming and editing invoices if need be.
Other admin duties such as submitting invoices to 3 rd party companies and collecting payment.
Greeting customers promptly and courteously.
Fully coordinate and communicate actions with managers, service advisors, technicians and customers.
Responsible for submitting accurate cash, check and credit card deposits.
Generating additional business and performing outbound calls to schedule repairs, service, special ordered parts, and service recalls.