Customer Service Administrator

Sotera Health•Fort Worth, TX

11h

About The Position

Reporting to the Customer Service Supervisor or General Manager, the Customer Service Administrator communicates directly with customers and performs all responsibilities necessary to ensure customer satisfaction. Prepares various computer reports for both customer and internal use. Completes various forms and logs and forwards to Corporate.

Requirements

High School Diploma or GED.
Six (6) months to one (1) year of general office experience.
Must be proficient using word processing and spreadsheet applications.
Must be able to read, write and speak fluent English.
Must possess strong communication skills.
Must be accurate and detail oriented.
Must be able to lift a minimum of 30 pounds.
Must complete all required training for a “Customer Service Administrator” outlined in the training manual.

Nice To Haves

Previous Customer Service experience a plus.

Responsibilities

Communicates directly with customers and performs all responsibilities necessary to ensure customer satisfaction.
Prepares various computer reports for both customers and internal use.
Prepares customer invoices.
Creates purchase orders, obtains signatures, records for payment, and follows up if not paid.
Maintains various logs and reports (i.e., quarterly billings reports), and forwards to Corporate.
Orders office and production supplies.
Maintains customer records and files.
Assists with other tasks as assigned by Supervisor.

Benefits

Medical, Rx, Dental, Vision, Disability, Life Insurance, Health Savings and Flexible Spending Accounts
401(k) program with Company match that immediately vests
Paid holidays, vacation and sick time
Free financial planning assistance
Paid parental leave
Education assistance
Voluntary benefits including Critical Illness, Accident, Hospital Indemnity and Pet Insurance
Employee Assistance Program (EAP)
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status.
Sterigenics U.S. LLC takes affirmative action in support of its policy to employ and advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities.
We strongly encourage those from underrepresented groups to apply.
VEVRAA Federal Contractor