Customer Service Administrator/Receptionist
About The Position
Looking for a change? At Plummers, we are Family Owned and Operated and believe strongly in a family/team mentality. We specialize in Septic and Sewer cleaning services and have been in business since 1957. We are looking to fill a customer service position in our office. We pride ourselves on our customer satisfaction with routine service needs and being there for homeowners and businesses when service becomes an emergency. This team member will be responsible for making customers a priority and tending to general office needs with a focus on scheduling and following up on jobs. Candidate should have excellent communication skills and be able to ensure that customers feel taken care of when they call in. Knowledge and understanding of Septic and Sewer operations and their components is a major plus, but is not a requirement.
Requirements
- High School Diploma or Equivalent
- Excellent communication skills
Nice To Haves
- Knowledge and understanding of Septic and Sewer operations and their components
Responsibilities
- Answer the phones as a top priority and present strong customer service skills
- Schedule jobs using our integrated digital system
- Follow up with customers on job satisfaction
- Manage Septic Reminder system
- Monitor office supplies/kitchen supplies
- Tend to customers and deliveries up front as they come in to our office and direct as necessary
- Other duties may be communicated and assigned if seen fit or if time allows
Benefits
- Medical Insurance
- Dental Insurance
- Short/Long Term Disability (Company Fully Funded)
- Life Insurance ($15,000 policy Company Fully Funded)
- Monthly Cell Phone Reimbursement
- Simple IRA Retirement Plan with Company Match
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
