Customer Service Administrator 1

Southeastern Freight Lines•Dalton, GA

1d•$17 - $22

About The Position

As a Customer Service Administrator 1, you will be responsible for general clerical duties that assist in the operational function of the Service Center. Perform a variety of functions that may include a specialization or combination of activities in areas such as scanning, driver check-in, working in the Gate Office, cashier, or receptionist. Use a scanning machine to ensure bills are properly loaded into the Company’s computer system for processing. Perform pick-up of bills in routing office and delivers to various locations on the dock. Aid the Linehaul Dispatch area, as needed, when associates are on vacation or are out sick. Receive drivers at gate and obtain information on driver’s name and freight that is on the trailers. A ssign drivers a number and assign appropriate place to unhook trailer. Direct visitors and truckers to various parts of the building or premises. Balance daily cash report and account for all bills and make and prepare all bank deposits and checks and verify all night deposits. Provide daily phone coverage for the Service Center by operating a switchboard console. Provide applicants with applications and collect them upon completion and welcomes visitors to the Service Center.

Requirements

High School Diploma or GED
the ability to satisfactorily pass background check and alcohol and drug test
6 months of related experience and/or previous office experience
strong customer relations skills to communicate effectively with internal and external customers
the ability to manage multiple tasks with interruption
computer skills
be familiar with Microsoft Office applications

Nice To Haves

previous experience with Customer Service
Microsoft Outlook
Microsoft Excel
Multi-line phone systems

Responsibilities

general clerical duties that assist in the operational function of the Service Center
Perform a variety of functions that may include a specialization or combination of activities in areas such as scanning, driver check-in, working in the Gate Office, cashier, or receptionist
Use a scanning machine to ensure bills are properly loaded into the Company’s computer system for processing
Perform pick-up of bills in routing office and delivers to various locations on the dock
Aid the Linehaul Dispatch area, as needed, when associates are on vacation or are out sick
Receive drivers at gate and obtain information on driver’s name and freight that is on the trailers
Assign drivers a number and assign appropriate place to unhook trailer
Direct visitors and truckers to various parts of the building or premises
Balance daily cash report and account for all bills and make and prepare all bank deposits and checks and verify all night deposits
Provide daily phone coverage for the Service Center by operating a switchboard console
Provide applicants with applications and collect them upon completion and welcomes visitors to the Service Center