Customer Service Administrative Support

Reliable Medical•Aurora, IL

8d•$19 - $20

About The Position

In this position you'll play a vital role in supporting our Outside Sales Team and key accounts. In this role, you'll manage incoming orders, coordinate essential documents, verify equipment qualifications based on insurance guidelines, and ensure medical necessity standards are met for each patient. Your work will directly support the efficiency and impact of our sales team and the quality of care provided to our clients.

Requirements

High School Diploma required; Bachelor's Degree preferred
DME (Durable Medical Equipment) experience is a plus
Minimum of two years of experience in office administration or customer service
A strong work ethic and a self-starter attitude, with the ability to work independently and in a team setting
Effective problem-solving skills and the ability to perform well under pressure
Superior organizational and time management skills
Exceptional written and verbal communication abilities
An affinity for technology, including an eagerness to learn proprietary software systems

Responsibilities

Partner closely with sales representatives and key accounts to provide seamless support
Respond promptly to equipment requests, ensuring responses are delivered within the hour
Determine qualifications based on insurance guidelines and assess medical necessity
Manage and prioritize patient needs, meeting critical deadlines
Coordinate discharges in collaboration with accounts, patients, families, and Sales Representatives
Serve as a point of contact on Reliable's dedicated referral hotline, ensuring support for all inquiries