Customer Service Admin

Agilent Technologies•Wilmington, DE

18h•Hybrid

About The Position

We are looking for a motivated and team focused Customer Service Admin who will be a part of a fast paced, diverse, work environment where you take ownership of your work while collaborating closely with your team and internal and external partners! In this job you will support customers and teammates while collaborating with a global internal team. This is a Customer Service environment that requires excellent communication, and organization skills. As a member of the Americas Customer Operations Center, you take responsibility for providing an exceptional customer service experience focused on first contact resolution. Agilent is a global leader in laboratory and clinical technologies, passionate about bringing great science to life. Their commitment to quality and innovation supports cutting-edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals. Leveraging more than 50 years of expertise, they create advanced instruments, software, and consumables. With 18,000 employees around the world, their global reach and comprehensive solutions provide the most reliable and accurate results. Their culture is founded on trust, respect, and uncompromising integrity, and they pride themselves on being a dynamic and inclusive workplace that celebrates diversity and fosters innovation.

Requirements

Associate/ bachelor’s degree or a combination of education and work experience
2+ years of customer service experience and a strong interest in working directly with customers
Proficient in Microsoft suite to include Outlook, Excel, Word, PowerPoint
Positive attitude and strong interpersonal skills
Able to establish and maintain strong relationships
Time management and organizational skills
Sound judgement

Nice To Haves

SAP/CRM experience preferred

Responsibilities

Handle a high volume of phone calls, chats, and emails in a Call Center environment.
Solve problems of limited scope and complexity, taking ownership of customer issues and resolutions.
Place phone and written customer orders.
Grow and maintain customer relationships.
Ensure the highest level of customer service and satisfaction.
Research Billing and Invoice Inquiries as well as disputes.
Adopt/apply Continuous Improvement’ mindset by identifying improvement opportunities and driving implementation.
Positively handle customer service environment challenges.
Cross-training to learn and perform additional activities as business needs dictate.