Customer Service Account Specialist

Premium Waters • Riverside, MO

7d • Hybrid

About The Position

The ideal candidate will be self-motivated and take personal pride in their work, as well as collaborate well within a team environment. Excellent communication, customer service skills, and solid problem-solving abilities will make the candidate successful. This position needs to be organized, detailed, and comfortable working on a computer throughout the day. The Wal-Mart Customer Account Specialist is primarily responsible for directing, managing, and scheduling customer orders.

Requirements

• 5+ years of related work experience in communications, business-to-business customer service, and/or account management
• Excellent oral/written communication skills, ability to multi-task and prioritize workload
• Strong PC skills
• Microsoft Excel, Outlook, and Teams proficient
• Team player with proven ability to work well under deadlines
• Strong attention to detail with excellent follow-up
• Must have availability for covering at least one weekend shift

Nice To Haves

• Experience with Retail Link or similar customer portals preferred
• Experience with Oracle JD Edwards or similar ERP is beneficial
• Bilingual (Spanish Fluency) preferred

Responsibilities

• Provide exceptional service to the customer through timely and accurate communication
• Proactively communicate the status of all open orders to the customer
• Develop the daily load plan, schedule and track all loads for customer
• Facilitate problem resolution for any order not meeting customer needs
• Manage customer orders from time of receipt to delivery
• Process EDI and non-EDI orders, ensuring all relevant information is present and accurate
• Setup and maintain customer information in the ERP software system
• Work closely with sales to understand and execute the customer plan
• Work with production planning and transportation at multiple facilities to ensure orders are filled in full and on-time
• Correspond with transportation carriers
• Learn to utilize multiple customer systems as required
• Required to work closely with accounts receivable
• Will perform other related work as required.
• In the absence of this employee, the direct manager or appointee will cover responsibilities.

Benefits

• Medical and Prescription Drug with a Company Vision Program
• Dental
• A generous PTO program
• Paid Parental Leave
• Gym Reimbursement Program and Company Paid Wellness Coach
• Online Virtual Care
• Company Paid Life Insurance for Employee, Spouse, Children
• Company Paid Long and Short-Term Disability
• Company Paid Employee Assistance Program
• Flexible Spending Account
• Education/Tuition Reimbursement Program
• 401(K) – Company Match 100% up to 4%
• Bereavement Leave
• Volunteer Time Off Program
• Holiday Pay
• Employee Water Program – Free Water
• Referral Bonus
• Daily Pay
• Onsite wellness coaching and physical therapy

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees