Customer Service Account Specialist

Formica Group North America•Sharonville, OH

1d•Onsite

About The Position

We are looking for a detail oriented problem solver to join our team as a Customer Service Account Specialist. The successful candidate for this role will be an enthusiastic individual with a strong commitment to service our customers and a sense of urgency to do so in a timely and professional manner. They will have command of the company’s policies, transactional processes and product offering to allow them to accurately and efficiently service our customers.

Requirements

Associate’s or Bachelor’s degree in a relevant field of study is preferred
2 or more years’ customer service experience required
Experience in a manufacturing environment is strongly preferred
Excellent communication skills, both verbal & written
Proven ability to resolve customer issues creatively and effectively
Ability to multi-task, prioritize, and manage time effectively
Proficiency with Microsoft Office applications

Nice To Haves

Associate’s or Bachelor’s degree in a relevant field of study is preferred
Experience in a manufacturing environment is strongly preferred

Responsibilities

Function as Single Point of Contact (SPOC) to all accounts in assigned territory; Includes phone, email & fax communication
Support field sales representatives in assigned territory
Manage customer purchase orders from entry to fulfillment
Handle customer complaints from initiation to resolution
Establish positive business relationships with both internal and external customers
Educate customers on our product offering
Work with sales team to provide timely and accurate sales forecasts