Customer Service / Account Fulfillment Coordinator
About The Position
Olea Kiosks Inc. is a premier designer and manufacturer of self-service kiosks, delivering custom solutions across healthcare, hospitality, retail, and entertainment industries. With a legacy of innovation and craftsmanship, Olea combines high-quality design with precision engineering to deliver powerful experiences for some of the world’s most recognizable brands. Our team thrives on solving complex challenges with creativity, agility, and a customer-first mindset. As an Account Fulfillment Coordinator, you will be the operational engine behind our most strategic and custom programs. You'll ensure customer orders are executed with precision — from intake through delivery — by coordinating across departments, managing timelines and risks, and serving as a trusted point of contact for our customer base. This role is ideal for someone who enjoys driving outcomes, staying organized amidst complexity, and growing into broader account ownership.
Requirements
- 2+ years of experience in customer fulfillment, account coordination, or similar operations roles
- Proven track record in managing complex or strategic customer accounts
- Strong organizational skills with the ability to manage multiple priorities independently
- Effective communication skills, both written and verbal
- Experience working cross-functionally in a fast-paced environment
- Familiarity with ERP systems (e.g., ABAS), project tracking tools (e.g., Monday.com), and Microsoft Office Suite
- High attention to detail, follow-through, and a sense of ownership
Nice To Haves
- Bilingual in English and Spanish is a plus
Responsibilities
- Manage end-to-end order fulfillment, ensuring accuracy, timeliness, and alignment with customer specifications.
- Review job sheets, quotes, and POs to confirm order configurations and delivery requirements.
- Initiate and track order entry, production progress, and shipping schedules.
- Serve as the day-to-day liaison for Olea's customers, providing proactive updates and issue resolution.
- Monitor dependencies like customer-supplied components and ensure clarity on delivery timelines.
- Coordinate cross-functional efforts across Sales, Engineering, Procurement, Production, and Logistics.
- Identify fulfillment risks early and communicate solutions clearly and promptly.
- Support spare parts fulfillment and post-delivery follow-ups.
- Contribute to internal tools, SOP documentation, and continuous improvement initiatives.
- Support and eventually lead customer meetings and program reviews as account complexity grows.
Benefits
- Competitive Pay — Starting at $25/hour.
- Health Benefits — Medical, dental, and vision plans to keep you (and your family) healthy and happy.
- Supplementary Benefits - Life, critical illness, hospitalization, accident, cancer, and pet insurance.
- 401(k) Retirement Plan — Start planning for your future with our company-sponsored 401(k) program.
- Paid Time Off — Vacation days, sick time, and holidays to help you recharge and enjoy life outside of work.
- Supportive Team Environment — We’re a family-owned company, and genuinely care about our employees and their families.
- Opportunities to Grow — We love seeing our team members learn new skills, take on new challenges, and advance their careers.
- Great Culture — We take our work seriously, but not ourselves. Expect lots of collaboration, plenty of laughs, and zero stuffy corporate nonsense.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
