Customer Service - Account Coordinator

Great Northern • Oshkosh, WI

16h • $26

About The Position

Coordinate all workflow from estimates to finished product and related functions, all with commitment to the Great Northern - Oshkosh Value Proposition.
Estimates product costs according to customer requirements. May include requesting quotes for outsourced materials from vendors.
Provides price levels in conjunction with the sales team for approval. Thinks outside the box to propose new ways of looking at things to meet the customer’s needs and win the business.

Receives customer order information directly from customers or account manager
Brings together all of the necessary order entry specifications and details so the order can be manufactured and delivered per the customer’s request, including art, manufacturing & shipping to meet the customer’s expectations.

Enter all order specification information into the system including customer, product, boards, dies, inks, design, pricing, ship dates, etc.

Expedites orders through design, prepress, production and shipping.

Communicates with production, shipping, sales and outside vendors to meet customer needs.

Checks all invoices for customer orders in a timely fashion and helps resolve discrepancies.

Report customer complaints (using Epicor) to Quality Assurance System.
Coordinates with shipping for pick-up and delivery of both incoming inventory and outgoing customer orders. Tracks due dates, shipments and receipt of products by the customer.
Monitor finished goods inventories and aged inventory warehouse levels.
Notifies customers of price changes and delays.
Other duties, as assigned.

Responsibilities

• Estimates product costs according to customer requirements.
• Provides price levels in conjunction with the sales team for approval.
• Receives customer order information directly from customers or account manager
• Enters all order specification information into the system
• Expedites orders through design, prepress, production and shipping.
• Communicates with production, shipping, sales and outside vendors to meet customer needs.
• Checks all invoices for customer orders in a timely fashion and helps resolve discrepancies.
• Report customer complaints (using Epicor) to Quality Assurance System.
• Coordinates with shipping for pick-up and delivery of both incoming inventory and outgoing customer orders.
• Tracks due dates, shipments and receipt of products by the customer.
• Monitor finished goods inventories and aged inventory warehouse levels.
• Notifies customers of price changes and delays.
• Other duties, as assigned.

Benefits

• Competitive 401K match and a historically generous profit-sharing retirement savings contribution
• Paid vacation during your first year of employment
• Medical plan options are available to provide flexibility in choosing the one that best suits your individual and family needs
• A near-site clinic and on-site nurse are provided to team members and their families, free of charge
• Opportunities to advance your career and compensation level
• Flexible overtime opportunities when available and/or needed
• Annual merit increases as well as market benchmarking to ensure competitive wages
• Health/fitness and tuition reimbursements

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed