Customer Service Coordinator (Promotional/Blank Channel)

L2 Brands•Hanover, PA

17d

About The Position

Are you passionate about building relationships, solving problems, and delivering an exceptional customer experience? If so, wed love to have you join our team at L2 Brands as a Customer Service Account Coordinator for our Promotional/Blank channel! In this role, youll be the go-to contact for customers and our inside sales teamhelping to make sure every order runs smoothly from start to finish. Youll collaborate with sales reps, customers, and internal departments to ensure our partners receive the top-notch service and support that L2 is known for. This is the perfect opportunity for someone who thrives in a fast-paced, detail-oriented environment, enjoys building connections, and takes pride in keeping things running efficiently.

Requirements

High school diploma or equivalent required; associates or bachelors degree a plus.
Minimum of 2 years customer service experience , ideally in a product or order-driven environment.
Proficiency with Microsoft Office (Word & Excel) and comfort learning new systems.
A positive, can-do attitude and a desire to contribute to a collaborative, growing team.

Responsibilities

Be the primary contact for customers and sales executives in the Promotional/Blank channel.
Partner with sales reps and internal teams to ensure orders are processed accurately and on time.
Deliver proactive communication, keeping customers informed on order status, inventory, and shipment details.
Handle order corrections, product adjustments, returns, and billing inquiries with professionalism and a solutions-driven mindset.
Support our sales team by training reps on tools, systems, and L2 policies to help them (and you!) succeed.
Monitor orders to ensure deadlines are met, rush orders are fulfilled, and customer expectations are exceeded.
Collaborate closely with the VP of Business Development and internal teams to strengthen customer relationships and streamline processes.