Customer Service Account Coordinator
About The Position
Initiates, coordinates and follows customer orders and shipping details ensuring correct items are received by the customer as ordered and correctly invoiced in Salesforce System. Works with Account Managers to supply the Rollguard product line. Create, process and maintain customer inquiries with regard to price requests and product information and freight quotes. Initiates customer contacts and follows up on inquiries regarding Rollguard product. Gather and review all the necessary order entry specifications and details so the order can be sent to the prospective manufacturing plant or warehouse to be shipped per the customer's request. Communicate with General Manager and Account Managers to meet customer needs. Develop relationships throughout all levels of prospects, existing accounts and suppliers. Review month end order reports with the accounting department.
Responsibilities
- Initiates, coordinates and follows customer orders and shipping details ensuring correct items are received by the customer as ordered and correctly invoiced in Salesforce System.
- Works with Account Managers to supply the Rollguard product line.
- Create, process and maintain customer inquiries with regard to price requests and product information and freight quotes.
- Initiates customer contacts and follows up on inquiries regarding Rollguard product.
- Gather and review all the necessary order entry specifications and details so the order can be sent to the prospective manufacturing plant or warehouse to be shipped per the customer's request.
- Communicate with General Manager and Account Managers to meet customer needs.
- Develop relationships throughout all levels of prospects, existing accounts and suppliers.
- Review month end order reports with the accounting department.
Benefits
- Competitive 401K match and a historically generous profit-sharing retirement savings contribution
- Paid vacation
- Medical plan options are available to provide flexibility in choosing the one that best suits your individual and family needs.
- A near-site clinic and on-site nurse are provided to team members and their families, free of charge
- Opportunities to advance your career and compensation level.
- Health/fitness and tuition reimbursements
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Management of Companies and Enterprises
Education Level
No Education Listed
Number of Employees
51-100 employees
