Customer Account Coordinator

Mondi AG•Jackson, MO

7d•Onsite

About The Position

Daily contact with customer in regards to orders status, delivery dates, and order changes, ect. Monitor responses to customers for non-conforming products and other related issues Manage and process customer returns Manage customer inventory programs where applicable Manage customer’s product transition plans Oversee the invoice approval process Manage all non-standard shipments. (Expedited, non-ship list, etc.) Coordinate with scheduling and planning to meet customer’s requests Use judgment as to what information will be given to customers and how it will be presented, based on company procedures and general customer service theory Complete all required weekly and monthly reporting and metrics Attend customer meetings, both on-site and off-site as needed Complete annual initiatives as outlined during performance evaluations Accomplish a minimum number of Self-Development objectives annually as outline in performance evaluations Oversee the new product process Work closely with New Product Coordinator on new products Provide direction and set priorities pertaining to customer requirements and needs Create invoices, debits, and credits as needed

Requirements

Minimum of two years college level courses with emphasis in business, marketing or public relations preferred
Minimum of three years prior manufacturing customer service and/or related experience
Advanced experience with Microsoft Office, Excel, and Work is required
Ability to make decisions based on general knowledge of the job, customer satisfaction, prior experience, production schedules and company policies
Ability to multitask
Persuasion skills
Conflict management skills
Ability to travel to customers as necessary
Ability to work in a fast paced office environment
Must report on-site at the plant
Hourly Monday - Friday position

Nice To Haves

SAP or other ERP experience preferred

Responsibilities

Daily contact with customer in regards to orders status, delivery dates, and order changes, ect.
Monitor responses to customers for non-conforming products and other related issues
Manage and process customer returns
Manage customer inventory programs where applicable
Manage customer’s product transition plans
Oversee the invoice approval process
Manage all non-standard shipments. (Expedited, non-ship list, etc.)
Coordinate with scheduling and planning to meet customer’s requests
Use judgment as to what information will be given to customers and how it will be presented, based on company procedures and general customer service theory
Complete all required weekly and monthly reporting and metrics
Attend customer meetings, both on-site and off-site as needed
Complete annual initiatives as outlined during performance evaluations
Accomplish a minimum number of Self-Development objectives annually as outline in performance evaluations
Oversee the new product process
Work closely with New Product Coordinator on new products
Provide direction and set priorities pertaining to customer requirements and needs
Create invoices, debits, and credits as needed

Benefits

Company health and benefits package
401K retirement savings plan with company match
Company paid holidays and vacation
Working alongside a fantastic team
Personal development opportunities and the chance to unfold your true potential within Mondi
To be part of a successful multicultural company
An empowering environment
Work in a clean, controlled environment
Training Opportunities
Company retirement
Health benefits
Learning & Development
Referral program