Customer Account Coordinator (49332)

RAINING ROSE INC•Cedar Rapids, IA

4d•Onsite

About The Position

This position is responsible for developing good working relationships with existing internal and external customers and ensuring purchase orders get processed efficiently and accurately from contract award through closeout and archive of the purchase order. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Requirements

Ability to interpret written and verbal instruction
Outstanding customer service skills
Strong written and verbal communication skills with prevalent professional demeanor
Ability to work independently
Creative and innovative
Work in a fast-paced environment
Well-developed interpersonal skills
Ability to multi-task
Detail oriented
Effective time management
Excellent planning and organizational skills
Exhibit sound and accurate judgment
Results and action-oriented
Ability to work effectively across departmental teams
Resourceful
Intermediate level computer literacy
Mathematical aptitude
Proficient in Microsoft Office Suite Products and ability to learn new systems quickly
High school diploma/GED required
A minimum of 1+ years’ experience in a relatable field preferred

Nice To Haves

Experience with ERP software preferred
Experience with quoting projects, product cost analysis and ROI analysis preferred
Knowledge of functional business processes preferred

Responsibilities

Perform a variety of simple to complex sales order entry and order administration support activities for customer accounts.
Manage customer contact via phone, email, or video conferencing, including receiving/answering questions about order status, product availability, account status and pricing.
Consistently follow departmental procedures and workflow processes.
Create and maintain special tracking and customer reports.
Manage Purchase Orders through our ERP system from order entry to shipment of finished goods
Ensure artwork meets regulatory standards, customer specifications and internal standards are maintained.
Critical thinking to assist internal and external customers
Liaison with customers on behalf of Raining Rose
Ensure customer issues are dealt with care, urgency, and professionalism
Decipher written communication, to ensure understanding of overall expectations are met
Ability to multi-task and use judgment to ensure priorities are addressed
Maintain professional technical knowledge with various systems and processes
Recommend process improvements for increased efficiencies
Display and promote company values (ASPIRE: Attitude, Safety, Passion, Integrity, Relationship, and Evolve)
Firm understanding and compliance with company’s Good Manufacturing Practices and Safe Practices
Regular attendance
Other duties as assigned