Customer Service Account Associate

T-Mobile•Chattanooga, TN

32d•$20 - $30•Onsite

About The Position

Account Associates work as a part of a Team to astound customers with the effective resolution, proactive account management, and customer education. They determine and resolve root causes to customer concerns and inquiries, identify appropriate revenue and service enhancement opportunities, and explore customer needs to develop loyal and profitable customers, including activations, payment arrangements, and other collections activities, when appropriate. This role is a learning role, where new experts are building skills and competencies in these areas while also demonstrating world-class skills in courtesy, concern, timely resolution, value creation, and relationship building. At T-Mobile, we love our customers-and we empower you to create meaningful connections that last. As part of Account Care, you'll focus on a specific customer base, allowing you to own relationships, solve problems proactively, and make an impact. We pioneered this approach because we believe customers deserve a better experience led by empowered individuals who take ownership. And it makes us happy to work together this way, too. You'll start as an Account Associate, collaborating in an onsite, high-energy team environment that helps you learn, grow, and develop leadership skills from day one. With training and a structured ramp-up period, you'll be set up for success in your new role. In as little as five months, you can take the next step to Expert, where you will lead customer experiences with confidence, drive resolutions, and help shape the future of Un-carrier service. This isn't just a job - it's the first step in a long-term career. As an Account Associate, you'll be part of a team of champions who show up every day with purpose, resilience, and a drive to grow. You'll receive hands-on training, real-time feedback, and the support you need to succeed. Your pay increases are tied to performance milestones, so you're always in control of your next step. At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees! We also offer qualifying Experts a hybrid work schedule after just 60 days post-training graduation, providing flexibility while ensuring continued development in a team-focused environment. To qualify, Experts must achieve performance and attendance goals.

Requirements

ONSITE Position
High School Diploma/GED (Required)
Knowledge of Windows (Microsoft Word, Excel, and PowerPoint preferred)
Ability to work efficiently with multiple applications and computer screens simultaneously.
At least 18 years of age
Legally authorized to work in the United States

Responsibilities

Provide proactive and timely resolutions for customer inquiries and concerns.
Build customer loyalty and create value through thoughtful account management, identifying opportunities for additional products, services, and solutions.
Deliver exceptional customer experiences using provided training tools, resources, and personal expertise.
Meet department productivity and quality standards.
Complete training requirements to develop new skills, expand knowledge, and grow within T-Mobile.

Benefits

Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches.
We also offer qualifying Experts a hybrid work schedule after just 60 days post-training graduation, providing flexibility while ensuring continued development in a team-focused environment.
All employees at T-Mobile, are guaranteed to earn $20/hour inclusive of base pay and incentives.
And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.
medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.
eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!

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