Customer Segment Consultant II

Bank of America • Town of Mount Pleasant, NY

19h • Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! This role is responsible for owning process design and end to end project delivery for key Base Camp initiatives. Responsibilities include translating business needs into defined processes, requirements, and execution plans; partnering with Technology, UX, Data, and Operations teams; ensuring delivery against committed timelines; and supporting readiness, communications, and governance routines.

Requirements

• 7+ years of experience in process design, project management, program management, or business transformation with a focus in Financial Center and/or Contact Center
• Demonstrated experience delivering complex, cross functional initiatives from planning through execution
• Strong understanding of end to end initiative lifecycle, including planning, delivery, governance, and controls
• Ability to translate business needs into documented processes, requirements, and execution plans
• Strong verbal and written communication skills, including experience creating executive level materials
• Proficiency in PowerPoint and Excel; ability to learn additional tools and systems as required
• Detail oriented, highly organized, and able to manage multiple concurrent priorities
• Self starter with the ability to operate effectively in a fast paced, ambiguous environments
• Attention to Detail
• Change Management
• Oral Communications
• Process Management
• Risk Management
• Collaboration
• Customer and Client Focus
• Decision Making
• Problem Solving
• Result Orientation
• Business Analytics
• Process Design
• Process Simplification
• Recording/Organizing Information
• Written Communications

Nice To Haves

• Experience supporting enterprise platforms, workflow tools, or performance management solutions
• Project management and facilitation experience across multiple stakeholders and lines of business
• Experience working with Agile or hybrid delivery models
• Familiarity with regulated environments and governance frameworks
• Strong analytical, problem solving, negotiation, and influencing skills
• Ability to balance strategic thinking with hands on execution

Responsibilities

• Design and document current state and future state business processes, workflows, controls, and roles for Base Camp capabilities
• Translate business process designs into clear business and functional requirements, acceptance criteria, and delivery plans
• Own project planning, execution, dependency management, risk management, and status reporting for Base Camp initiatives
• Coordinate cross functional partners including Technology, UX, Data, Risk, Operations, and LOB stakeholders
• Manage readiness activities including communications, training coordination, rollout planning, and post launch support
• Support governance routines, leadership forums, and executive updates aligned to Base Camp strategy
• Create executive ready materials and documentation to clearly communicate progress, risks, and decisions

Benefits

• industry-leading benefits
• access to paid time off
• resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve
• Bank of America is committed to help employees through the transition period when they’re displaced as a result of a workforce reduction, realignment or similar measure
• Discretionary incentive eligible (annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees