Customer Satisfaction & Quality (CS&Q) Manager

Schneider Electric

9h • Onsite

About The Position

Schneider Electric has an exciting opportunity for a Customer Satisfaction & Quality (CS&Q) Manager in our Seneca, SC facility. This role provides leadership in quality, customer satisfaction, and continuous improvement while driving a strong quality culture across the plant. The CS&Q Manager oversees quality assurance, quality control processes, and the implementation of standards and procedures that ensure product quality, operational excellence, and customer satisfaction.

Requirements

• Bachelor’s Degree in Mechanical, Industrial, Electrical, or related Engineering field is required.
• 5+ years of experience in Quality, Supply Chain, Manufacturing, or Customer Satisfaction.
• 5+ years of supervisory or managerial experience.
• Expert knowledge of Quality Management Systems (ISO9001, ISO90002, ISO14001) and ability to conduct internal IMS audits.
• Working knowledge of Lean Manufacturing concepts and tools (Lean Six Sigma, Poka-Yoke, 8D, DOE, PFMEA/DFMEA, DMAIC, etc.).
• Familiarity with applicable statutory and regulatory standards (ANSI, NEMA, IEC).
• Prior experience leading internal audits.
• Green Belt or Black Belt certification.

Nice To Haves

• Knowledge of low‑voltage electrical gear.
• Experience using digital quality platforms.
• Six Sigma certification or Project Management certification.
• SAP experience.

Responsibilities

• Lead Quality and Customer Experience for the manufacturing of LV Motor Control equipment.
• Manage, coach, and develop a team of quality engineers.
• Serve as the Voice of the Customer, ensuring customer needs and feedback influence decisions, priorities, and improvement actions.
• Promote a customer‑first mindset across the entity.
• Drive actions that improve customer satisfaction and achieve quality goals.
• Represent customer feedback in internal forums and decision processes (e.g., Schneider Performance System).
• Lead Quality and Customer Satisfaction processes (Issue to Prevention).
• Drive quality excellence across the full manufacturing chain — suppliers, stamping, molding, automated assembly, receiving, packing, and returns.
• Implement and sustain key quality methodologies including 8D, Lean Six Sigma, SPS, and other continuous improvement tools.
• Implement Schneider Electric’s quality policy and define CS&Q roles, targets, and objectives for the entity.
• Ensure compliance with Global directives and quality standards.
• Manage and maintain the site’s Quality Management System (ISO).
• Network across CS&Q teams to share needs, align practices, and capitalize on best‑in‑class standards.
• Ensure the CS&Q team maintains the appropriate level of competency and skill.

Benefits

• Schneider Electric offers a robust benefits package to support our employees such as flexible work arrangements, paid family leave, 401(k)+ match, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager