Quality (Customer Satisfaction) Engineer

HSAGP ENERGY LLC•Kingston, GA

About The Position

HSAGP (Hyundai-SK America Green power) Energy LLC. is Hyundai Motor Group and SK on' s joint venture company to produce batteries for EVs. The joint venture plans to invest $5 billion to build an EV battery cell plant in Bartow County, Georgia. Hyundai Motor Group and SK On will each hold a 50 percent stake in the joint venture. The new plant created by the two companies is expected to start manufacturing battery cells in the first half of 2026 with an annual production capacity of 35 GWh, enough to support the production of 300,000 EVs a year. The future Bartow County plant in northwest Georgia is strategically located near Hyundai Motor Group’s existing and planned U.S. facilities. Hyundai Motor Group broke ground last year on the new Hyundai Motor Group Meta plant America in southeast Georgia to make future Hyundai, Genesis and Kia EVs. For more information visit our website HSAGP ENERGY LLC [https://www.hsagp.com/] Join us on the journey of two companies' massive electric vehicle project in Bartow County! Summary Battery Quality is divided with two Sections, which are Quality Control (QC) and Quality Assurance (QA). Quality Control (QC) is charge of internal Quality (From raw material to before shipment). Quality Assurance is charge of Customer Satisfaction. CS engineer in Quality Assurance is responsible for supporting directly the OEM on Product Part Approval Process (PPAP), customer audit, and projects involving failure investigations and root cause analysis. (In some cases, interaction and communication with HQ are required.) This position will need to interact with wide range of stakeholders, including other quality engineers, production engineers, process engineers to come up with satisfactory and timely solution to customer complaint, and communicate the alternatives to the customers. This position might be required to travel often to OEM site to communicate or provide support.

Requirements

Education: Bachelor’s degree in chemical engineering or chemistry, material engineering, industrial engineering, electrical or electronic engineering, mechanical engineering or equivalent
Experiences: 3+ years Quality Assurance experience in the battery or related industry
Certificate which is related with ISO 9001, IATF16949 (eg. Internal Auditor)
Working level in written and spoken Korean
Knowledge of Battery
Effective communication and teamwork abilities
Strong attention to detail and commitment to quality
Understanding of QMS System (IATF 16949, ISO 9001)
Managing Process documents

Nice To Haves

Proficiency in written and spoken Korean
Understanding of OEM (Car manufacturer) ‘s requirements
Battery Industry experience
Readiness of prompt response for Customer’s request

Responsibilities

Customer Audit (CS)
Review customer requirement and audit document
Conduct self-audit of production line in advance of customer audit
Create, plan, and perform prototype inspections
Provide required support to customer during the audit
Failure Investigation/Analysis and Corrective Actions (CS)
Investigate customer complaints for product quality issues
Lead projects involving failure investigations and root cause analysis
Act as a liaison between Quality, Process, Production, and the customer to facilitate effective problem solving and corrective action activities
Utilize statistical tools to analyze complaints and derive corrective actions
Conduct follow-up audits to ensure corrective actions are implemented
Customer PPAP/ISIR Lead (CS)
Prepare and submit customer-required report and documents to communicate with customers regarding each step of product part approval process
Provide support including on-site inspections or interviews/presentations as needed to facilitate customer understanding of SKI’s capability to meet the customer requirements and specifications
Early Warning Monitoring and Change Management (CS)
Review results of internal outgoing inspection and customer inspection
Review results of production meetings and initial production problems
Review altered product verification result; Communicate with customers in regard of 4M change
Customer Relation Management (CS)
Continually acquire knowledge of customer requirements
Traveling to OEM facilities as needed to collect customer voices and provide needed support
Quality Budget and Cost Management
Manage the operation/investment budgets regarding quality management
Monitor monthly market percent defective and quality cost
Review cost sharing ratio by issue, calculate cost, and make decisions
Analyze, set up, and manage the history of an allowance (reserve) for the quality issue every half year
Other tasks as necessary to meet the organization's objectives