Customer Sales & Technical Support Specialist - Retail Brands

Radio Systems Corporation • Knoxville, TN

1d • Onsite

About The Position

PetSafe Brands, formerly known as Radio Systems Corporation, is headquartered in Knoxville, TN. They are a world leader in pet products through their family of brands: Pet Safe® Brand, Sport DOG® Brand, Invisible Fence® Brand, Kurgo and Premier Pet. Pet Safe® Brand makes products from leashes and harnesses to water fountains and litter boxes, with an ambitious goal of touching over 21 million pets, people, and communities around the world each year. They serve a broad range of pet owners and foster a culture of enthusiasm, resilience, adaptability, and teamwork. The company's purpose is to unleash freedom for pet parents by keeping their pets happy, healthy and safe. The position involves answering inbound calls to assist customers with pet product needs through troubleshooting and warranty fulfillment. It requires sales skills to increase customer loyalty and contribute to company revenue, while working to achieve the mission of being the most trusted brands.

Requirements

• HS diploma or GED.
• Must have at least 1 year of previous customer support and sales experience (retail, restaurant, call center).
• Ability to work in-office as needed/when requested.
• Have strong critical thinking skills that support PetSafe Brand’s culture of continuous improvement.
• Excellent problem solving and people skills.
• Ability to communicate effectively – both verbally and written.
• Computer skills including Windows and multi-system navigation.
• Ability to thrive in a busy, fast-paced environment with change.
• Keyboarding 40 WPM.

Responsibilities

• Provide technical support to customers through troubleshooting issues while also giving excellent customer service.
• Offer and sell our vast array of products by finding product solutions which meet the customer’s and their pet needs, including subscriptions.
• Follow all policies & procedures to ensure quality & consistency on every customer interaction.
• Consistently meet and/or exceed Customer Care Team accountabilities.

Benefits

• collaborative and creative team-oriented work environment where we encourage you to take risks to learn and grow!
• competitive benefits package including medical, dental, vision, and 401K match.
• rich wellness program which includes an onsite health clinic, workout facility
• we encourage you to bring your dog to work
• dedicated to offering equal employment opportunity for all teammates and fostering a work environment free of discrimination and harassment.
• building a workforce as diverse as the customers we serve by hiring great people from a wide variety of backgrounds, life experiences, knowledge, self-expression and talent.
• recruit and reward teammates based on capability and performance
• building a culture that welcomes all dimensions of an individual’s identity including race, color, gender identity or expression, sexual orientation, marital status, age, educational background, national origin or ancestry, religion, veteran status, or physical ability.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED