Customer Sales Specialist

Arrow•Downers Grove, IL

1d•Hybrid

About The Position

Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. The company guides innovation forward for over 220,000 leading technology manufacturers and service providers, with 2025 sales of $30.9 billion. Arrow develops technology solutions that improve business and daily life, maintaining 228 locations worldwide and serving over 85 countries. As a Fortune 154 company with 21,500 employees worldwide, Arrow brings technology solutions to various markets including telecommunications, information systems, transportation, medical, industrial, and consumer electronics. The company provides specialized services and expertise across the entire product lifecycle, connecting customers to the right technology at the right place, time, and price, thereby offering extraordinary value to customers and suppliers through its industry-leading services.

Requirements

Typically requires a 2-year degree and 3–5 years of experience or High school graduate with equivalent related experience.
Completes work under moderate supervision
Identifies key issues and patterns from partial/conflicting data
Takes a broad perspective to problems and spots new, less obvious solutions
Viable candidates for this position must be eligible for an export license or be a U.S. Person (which includes but is not limited to U.S. citizens or nationals, lawful permanent residents, refugees, and asylees).

Responsibilities

Responsible for the day-to-day sales activities, sales support and customer service tasks for specified customers and assigned accounts.
Maintains efficiencies in corporate operational processes and procedures.
Serves as a liaison between Arrow’s internal resources (field sales, engineering, supplier marketing, manufacturing facilities, purchasing and other corporate departments), suppliers, and customers.
Processes quotes and oder preparation for specified customers and works with centralized PM’s for Quote and Debit information.
Works to ensure that Arrow is awarded full margin from suppliers for fieldwork done.
Thorough knowledge and accountability of supply chain engagements such as: e-Compass (My Arrow) , Consignments, CARES (Customer Automated Replenishment System) required.
Coordinate resources and processing of customer quotations (Quote Center, Quote Cover Sheet, PM Views, Management, FSR, Suppliers, Value Add, and SSG).
Negotiate pricing (non-contract only), provide quote mark up (owns strategy and application of cost plus mark up) and notify customer of related price increases.
Work with appropriate supplier contacts and internal departments to solve pre-sales and post-sales problems.
Ensures execution and manages the demand creation activity, applicable contracts, value added programs, returns, invoicing, credit, shipping issues, etc.
Handles local expediting and assists global opportunities through local escalation.
Provide proactive notification to customer of changes to delivery status, conduct bond reviews with customer (Shortages & Turns), manage SMI (Slow Moving Inventory) and NCNR (Non-Cancellable, Non-Returnable) customer conversations, own Hard & Planned Order management, PCN (Product Change Notification) Coordination and deliver and maintain the POI (Perfect Order Index).
Support sales team with direct customer contact for Order to Invoice process within Planned Demand.
Liaison between sales team and Infosys to perform root cause analysis and provide more complex problem solving.
Manage the interface on e-Compass reports with Infosys, drive closure by managing exceptions (Dropped Part, New Part), manage customer Forecast Response reports after Infosys has taken action and drive closure by managing exceptions.
Support e-Compass engagements and manage bond requests, identifying unit turn rates that are outside of branch goals and make adjustments to ensure unit turn rates are met.
Coordinate the contract refresh clause and manual inventory sweep process from IPS (In-Plant Store) or consignment back to PDC (Primary Distribution Center).
Attend/lead the customer shortage calls and set internal action plan and communicate to appropriate account team members.