Customer Sales Coordinator-Field Sales Representative

Model1 Commercial Vehicles, Inc. • Elgin, IL

6d

About The Position

Field-facing role that proactively engages existing fleet customers and prospects new local customers for parts and service. Educates on Model 1 offerings (parts, service, warranty, vehicle lines, commercial upfitting), captures fleet size/ composition, hands off to internal owners (Parts, Service, Sales), and follows through until the customer’s need is fulfilled and satisfaction is confirmed.

Requirements

• Excellent communication and customer empathy; confident with in-person outreach.
• Organized and self-directed in the field; strong follow-through.
• Comfort learning parts/service basics (training provided).
• Proficiency with phone/email; basic spreadsheets; willingness to learn CRM/DMS mobile app.
• Valid driver’s license; daily local travel (60–80% in the field).

Nice To Haves

• Customer service, retail parts, dealership service writing, inside/outside sales experience.
• Familiarity with commercial vehicles/upfitting or warranty processes

Responsibilities

• Field Outreach and Discovery• Plan weekly route of customer visits; prioritize top fleets and time-sensitive needs.• Conduct drop-ins, scheduled meetings, and phone/video touchpoints; document notes in CRM/DMS the same day.• Profile fleets (size, composition, duty cycles, service intervals) and identify parts and service opportunities.
• Sales Enablement and Coordination• Create and route opportunities: Parts (order coordination), Service (submit requests + coordinate with Scheduling),Vehicle Sales (warm intro), Upfit (capture requirements).• Set clear expectations; do not promise dates—defer to Scheduling for slotting and lead times.• Track all handoffs with owners and dates; keep customers informed.
• Follow-up & Customer Success• Send visit recap within 24 hours with agreed next steps and contacts.• Confirm parts arrival/pickup, service appointments, and satisfaction; request CSAT feedback.• Escalate stockouts, delays, or quality concerns quickly with options presented.
• Data, Systems & Process Discipline• Maintain accurate customer/fleet profiles, opportunity stages, and next steps in CRM/DMS.• Meet response & follow-up SLAs; use standard email/phone templates.• Log every touch (visit/call/email) and attach visit notes/photos as needed.
• Safety, Compliance & Professionalism• Safe driving record (MVR check); follow company vehicle/mileage policy; PPE asrequired on sites.• Respect facility rules at customer sites; represent Model 1 brand standards at alltimes.

Benefits

• Competitive benefits including health insurance, paid holidays, and vacation pay
• Continuous training to provide you the opportunity to develop your full potential and be a true business partner
• Access to an expansive network of mentors and networking opportunities
• Top quality technology to assist in your daily responsibilities to allow for more efficiencies to deliver outstanding customer service

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed