Customer Sales Associate

Trane Italia•Lansing, MI

1d•Onsite

About The Position

As a Customer Sales Associate at Trane Technologies, a world leader in sustainable climate solutions, you will be a trusted advisor to customers visiting Trane Supply stores. Your role involves assisting customers with various needs, including resolving parts or equipment issues and delivering high-quality parts and solutions promptly. To succeed, you will need a solid understanding of product offerings, the ability to achieve sales goals, and exceptional problem-solving skills. You will also be responsible for managing the order process to ensure smooth transactions and customer satisfaction, making a positive impact as the go-to person for valued customers.

Requirements

H.S. Diploma or General Education Degree (GED).
Inside sales, retail, or related experience.
Experience in a fast-paced, customer focused environment with a focus on customer service, continuous improvement, and safety.
Proven experience in building customer relationships and maintaining professional customer service even in challenging situations.

Responsibilities

Provide support to customers and find the best method to resolve problems to ensure customer satisfaction.
Partners with customers to grow sales by identifying related products or add on extensions.
Process customer orders and respond to inquiries, questions or complaints regarding Parts and Supply offerings and offer solutions to ensure customer satisfaction and future sales.
Keep current on knowledge of Trane Products, offerings, and promotions in order to provide a premier customer experience and drive sales.
Interact with customers both on the phone and in person.
Executes quote and order management processes with high level of accuracy to expedite the fulfillment process and ensure customer satisfaction and timely delivery – entering quotes and invoices and follow through on fulfillment.
Assists with warehouse/inventory management work as needed.
Flexibility to work overtime/weekends, as required.