Customer Returns Auditor
About The Position
The primary function of this position is to sort and process returned packages/garments from all customer channels while conforming to the requirements of internal and external Carhartt customers. Inspired by Hard Work At Carhartt, the values of hard work—dependability, honesty, and trust—are rooted in the legacy of our founder, Hamilton Carhartt. His commitment to serving hardworking people continues to inspire everything we do. Guided by his legacy and our mission—We serve and protect all hardworking people by building durable products—we remain dedicated to upholding these principles in every decision we make and every product we create.
Requirements
- High School Diploma or GED
- Basic Computer Skills required
- Attention to detail required
- Excellent written and oral communication
Nice To Haves
- Warehouse and Distribution Center environment experience preferred
- Experience in quality or auditing preferred
Responsibilities
- Sort returns after arrival based on return authorization type
- Ensure accurate review and processing of returned goods is within set procedural work methods
- Conduct accurate, neat, and timely reporting of all audits – completing D2C returns within a 24-hour period
- Scan garments through the customer return process for D2C, wholesale, and retail returns
- Analyze each return to ensure accurate return criteria were followed
- Accurately review garments for Carhartt quality compliance standards
- Inspect garments to determine inventory disposition, i.e. first quality, irregular, thirds, or to be destroyed
- Timely reporting of return discrepancies
- Assist in establishing and maintaining safety, housekeeping and preventative guidelines in assigned areas
- Report problems in work area to appropriate personnel
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
