Customer Retention Specialist Intern

CompanyCam • Lincoln, NE

21h

About The Position

CompanyCam is a simple-to-use photo documentation and productivity app designed for contractors across commercial and home services industries. The app offers intuitive functionality to enhance communication and accountability within a contractor's business. CompanyCam is dedicated to providing a consumer-grade, game-changing experience that helps users build trust internally and with their customers. The company culture is described as laid-back but hardworking, genuine, and kickass. The role is for a Retention Specialist Intern who is enthusiastic about customer satisfaction and success. This individual will engage with contractors via phone, email, and text, particularly those considering leaving CompanyCam or facing payment issues. The primary goal is to retain these customers by understanding their needs, resolving problems, and ensuring they feel heard. While daily retention goals exist, the role emphasizes building meaningful relationships and improving CompanyCam for all users. Candidates must permanently and currently reside in Lincoln, Nebraska or the surrounding metro area.

Requirements

• Strong communication skills with the ability to listen deeply, understand customer stories, and find practical solutions
• A persuasive and empathetic attitude that helps you negotiate while genuinely caring about customer success
• Problem-solving chops and the ability to navigate tough conversations with grace and confidence
• The ability to independently manage a fast-paced workload with composure, self-motivation, and follow-through to see competing priorities through to completion
• A business mindset that balances customer needs with what's best for CompanyCam
• A continuous growth-mindset, with a focus on learning, embracing challenges, and continuously improving
• A knack for creativity and innovation, bringing fresh ideas to the table and solving complex problems

Responsibilities

• Retain customers by having meaningful conversations through phone, email, and text to understand their concerns and find solutions
• Gather and act on feedback from at-risk customers, turning their insights into actionable recommendations for our product and experience
• Develop repeatable processes and resources that make retention scalable and effective across the team
• Negotiate and problem-solve with customers to address their pain points and demonstrate the value CompanyCam brings to their business
• Collaborate cross-functionally with Sales, Product, and Support teams to ensure customer voices shape our roadmap
• Prioritize and manage multiple customer requests simultaneously, knowing which fires to put out first
• Become a product expert, understanding CompanyCam inside and out so you can confidently guide customers to success
• Execute seamless handoffs to our Customer Success team at the right time, while keeping internal communication sharp through detailed notes, cross-channel collaboration, and integrity in every interaction
• Handle all private and financial information responsibly and with strict confidentiality

Benefits

• Hourly position
• Compensation for this role is $15.00 per hour
• Part-time position with an expected 20-25 hours per week, not to exceed 32 hours in any given week
• CompanyCam is an equal-opportunity employer committed to respect, inclusion, and growth

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed
• Number of Employees: 101-250 employees