Customer Retention Specialist Intern

CompanyCam • Lincoln, NE

7h • Onsite

About The Position

CompanyCam is a photo documentation and productivity app for contractors across commercial and home services industries. They are seeking a Retention Specialist Intern who is enthusiastic about customer satisfaction and success. This role involves engaging with customers who may be considering leaving or have outstanding payment issues, primarily through phone, email, and text. The intern's mission is to retain these customers by understanding their needs, solving their problems, and ensuring they feel heard. While there are daily retention goals, the position emphasizes building meaningful relationships and contributing to the improvement of CompanyCam for all users. The company culture is described as laid-back but hardworking, genuine, and kickass.

Requirements

• Strong communication skills with the ability to listen deeply, understand customer stories, and find practical solutions
• A persuasive and empathetic attitude that helps you negotiate while genuinely caring about customer success
• Problem-solving chops and the ability to navigate tough conversations with grace and confidence
• The ability to independently manage a fast-paced workload with composure, self-motivation, and follow-through to see competing priorities through to completion.
• A business mindset that balances customer needs with what's best for CompanyCam
• A continuous growth-mindset, with a focus on learning, embracing challenges, and continuously improving.
• A knack for creativity and innovation, bringing fresh ideas to the table and solving complex problems.

Responsibilities

• Retain customers by having meaningful conversations through phone, email, and text to understand their concerns and find solutions
• Gather and act on feedback from at-risk customers, turning their insights into actionable recommendations for our product and experience
• Develop repeatable processes and resources that make retention scalable and effective across the team
• Negotiate and problem-solve with customers to address their pain points and demonstrate the value CompanyCam brings to their business
• Collaborate cross-functionally with Sales, Product, and Support teams to ensure customer voices shape our roadmap
• Prioritize and manage multiple customer requests simultaneously, knowing which fires to put out first
• Become a product expert, understanding CompanyCam inside and out so you can confidently guide customers to success
• Execute seamless handoffs to our Customer Success team at the right time, while keeping internal communication sharp through detailed notes, cross-channel collaboration, and integrity in every interaction
• Handle all private and financial information responsibly and with strict confidentiality

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed
• Number of Employees: 101-250 employees