Customer Representative Associate II

State of Maine • Augusta, ME

1d • $17 - $24 • Hybrid

About The Position

If you are a current State of Maine employee, please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply through the State’s career page and indicate on the application that they have previously worked for the State. . Department of Labor - Bureau of Unemployment Compensation, Employer Services Job Class Code: 6598 Grade: 13 (Administrative Services) Salary: $17.30 - $23.95 (Hourly) Location: Augusta Opening Date: February 18, 2026 Closing Date: March 4, 2026 Are you a detail-oriented problem-solver with a passion for customer service? The Maine Department of Labor, Unemployment Tax Division, is looking for a Customer Representative to support employers and payroll companies with reporting, eligibility, and compliance requirements. This role requires strong attention to detail as you'll be handling payments, data entry, and document management. You'll use your customer service skills to provide exceptional communication via phone and online support. Enjoy the flexibility of a hybrid remote/in-office work schedule while making a meaningful impact in your community!

Requirements

• Attention to Detail - Ability to verify, code, compute, and/or reconcile data on standard documents.
• Organization Skills - Ability to track documents for follow-up action.
• Ability to perform work requiring lifting and/or physical exertion may be required. (pick up and drop off mail)
• Problem Solving – Ability to effectively resolve problems.
• Good Judgement – Ability to apprise situations and make decisions or recommendations.
• Communication - Ability to assist employers over the phone, or in writing, with reporting and compliance requirements.
• Patience - Ability to assist potentially frustrated customers and providers with reporting, eligibility, and compliance requirements.
• Training, education, or experience in office and administrative support work that demonstrates 1) competency in applying a solid knowledge of the principles and practices of quality customer service to perform complex work in assisting the public with applications, fees, examinations, or social services that have an eligibility or compliance component; and 2) the ability to use independent decision-making on the appropriate processes to follow, information to process, and actions to take in accordance with standard procedures.
• All positions in this classification assume the qualifications of: Customer Representative Assistant I, Customer Representative Assistant II and Customer Representative Associate I.
• Some positions may require possession of a valid Class B Maine Motor Vehicle Operator’s License.

Responsibilities

• Assist employers and payroll companies with reporting, eligibility, and compliance requirements in a phone queue and through an online portal.
• Account maintenance, data entry, processing mail, posting payments to employer accounts, and entering quarterly reports and corrections to previously filed reports.
• File and/or update standard documents and financial transactions, such as bankruptcies, foreclosures, securities, and liens.

Benefits

• Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
• Health Insurance Coverage – The State of Maine pays 85%-95% of employee-only premiums ($11,196.96 - $12,514.32 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
• Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($387.92 annual value).
• Retirement Plan – The State contributes the equivalent of 14.11% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS) for MSEA, or 18.91% for Confidential employees.
• State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed