Customer Care Representative Associate II

Chamberlain Group•Oak Brook, IL

6d•$20 - $31•Hybrid

About The Position

Chamberlain Group (CG) is a global leader in intelligent access and Blackstone portfolio company. Powered by our myQ technology, we make access simple and secure for millions of homeowners, businesses, and communities worldwide. Our flagship brands, LiftMaster® and Chamberlain® , are found in 51+ million homes, and 14 million+ people rely on the myQ® app daily. Changing the world is all in a day's work at Chamberlain Group. Join us at the Chamberlain Group as a Customer Care Associate II remote in the Chicagoland area. This role is within our Customer Experience and Technical Support team and is a partner to our Business-to-Business (B2B) customers and Sales team. You will assist partners by providing product information, processing orders, and problem-solving with a sense of urgency to deliver a great customer experience. In this hybrid role, you will have direct, day-to-day interaction with our B2B customers and Sales partners. This includes answering calls or emails to enter and process orders, provide product information, and respond to order inquiries. Not only are you a critical part of Chamberlain group, you are also joining a team that supports each other and has fun. We have monthly virtual “Spirit Weeks” with games, prizes and friendly competition. We offer the best of both worlds, work from home and in the office as needed.

Requirements

High School Diploma
Customer Care or Customer Service experience

Nice To Haves

Some College
SAP
Salesforce Service Cloud
Microsoft Outlook experience

Responsibilities

Provide ongoing, daily support to external and internal customers, spanning all Chamberlain Group product lines
Utilize Salesforce to initiate and process customer cases, and create and maintain reports
Enter and manage orders in SAP
Provide product information, pricing and availability
Provide ongoing support of Inside and Outside Sales team
Follow-up with customers regarding the status of their open orders and relay shipping information
This position requires regular and predictable attendance and the ability to work the particular shift and/or schedule to which you are assigned, as well as additional hours as needed.
Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams
Protect Chamberlain Group’s reputation by keeping information confidential
Maintain professional and technical knowledge by attending educational workshops, professional publications, establishing personal networks, and participating in professional societies
Contribute to the team effort by accomplishing related results and participating on projects as needed
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