Customer Reporting and Analytics Director

Reliance Matrix•Philadelphia, PA

2d•Hybrid

About The Position

The Director – Customer Reporting and Analytics is responsible for the strategy, roadmap and execution of all client reporting. This includes the features and functionality of our client facing reporting tools and the daily operation of report production, distribution, scheduling and support.

Requirements

4 Year Degree
Minimum of 7 years relevant experience including production support for client reporting applications and the development of new features and capabilities for client reporting.
Must have broad knowledge of enterprise business processes within the insurance services industry and the translation of operational practice to reporting for external customers.
Strong technical capabilities in data manipulation, summarization, visualization, and tool selection.
At least 5 years of management experience with both on-shore / off-shore team to deliver custom reporting solutions and maintaining production environment.
Excellent verbal and written communication skills, with the ability to present complex data insights clearly.
Must have conceptual knowledge of at least one or more of the following disciplines: Java, C++, html, XML java script, SQL, relational databases or JSP
Extensive Project Management experience with both Waterfall and Agile methodology.
Demonstrated knowledge of System Development Life Cycle (SDLC) best practices with experience in implementing proper SDLC controls into ongoing application production support.
Must have excellent interpersonal skills and be comfortable communicating with all levels of the organization including off-shore vendor team. This may include some flexibility in hours.

Responsibilities

Oversee the on and offshore TimeBound reporting teams, ensuring reporting requirements and data infrastructure offer a clear road map to demonstrate the value of our client reporting offerings and tools.
Collaborate with external vendors and other stakeholders to design, build, and maintain a scalable reporting infrastructure, including data warehouses and reporting tools.
Drive the development of dashboards, reports, and tools that empower clients to make data-driven decisions independently, while establishing a process to review and validate analyses before they are shared.
Oversee the delivery of standard and customized Payroll reporting for MPS and ATP clients
Recruit, develop, and mentor a technical team to manage data pipelines, ETL processes, and infrastructure. Ensure the team follows industry best practices and is fully capable of supporting all client data needs.
Manage offshore development team of 15 and 1 onshore team (totaling 3 FTEs)

Benefits

An annual performance bonus for all team members
Generous 401(k) company match that is immediately vested
A choice of three medical plans (that include prescription drug coverage) to suit your unique needs.
For High Deductible Health Plan enrollees, a company contribution to your Health Savings Account
Multiple options for dental and vision coverage
Company provided Life & Disability Insurance to ensure financial protection when you need it most
Family friendly benefits including Paid Parental Leave & Adoption Assistance
Hybrid work arrangements for eligible roles
Tuition Reimbursement and Continuing Professional Education
Paid Time Off – new hires start with at least 20 days of PTO per year in addition to nine company paid holidays. As you grow with us, your PTO may increase based on your level within the company and years of service.
Volunteer days, community partnerships, and Employee Assistance Program
Ability to connect with colleagues around the country through our Employee Resource Group program