Customer Renewals Specialist

Symetri

1d

About The Position

Symetri US is an Autodesk Platinum Partner that consults with manufacturers to design better products and get to market faster by leveraging best-in-class engineering, design, process automation, and data management technologies. We are seeking a Customer Renewals Specialist, that is passionate about supporting our customers. This role is designed for someone building their core skill set, with a defined path toward expanded ownership and career progression. POSITION SUMMARY: The Customer Renewals Specialist demonstrates a passion for customer service by focusing on supporting customers through onboarding, customer service calls, and contract renewals. The role also includes supporting the outside sales team in efforts to gain new business.

Requirements

• College degree or equivalent work experience
• 1 to 2 years successful experience in a Customer Service Role or Inside Sales Role
• Experience working with CRM systems is very helpful

Nice To Haves

• Working knowledge of Windows environment and Microsoft Office products.
• Knowledge of Customer Relationship Management (CRM) systems
• Professional writing and verbal communication skills
• Ability to communicate thoughts and information via phone or email clearly and concisely
• Ability to work collaboratively with others
• Ability to work independently and take ownership in work completed
• Ability to contribute and work well on a team
• Skill in using talents to positively affect customer experiences
• Highly organized and detail oriented

Responsibilities

• Renew annual software and service contracts for territory sales
• Act as the main point of contact for customers, resolving their issues directly or routing them to the appropriate team member for incoming calls, chats, and market qualified leads
• Take ownership of the customer relationship, making decisions that prioritize the customer's best interests
• Quote, track, and close Autodesk subscription renewal contracts
• Quote, track, and close Symetri support contracts and other Symetri products
• Quote, track, and close transactional sales orders
• Ensure order accuracy
• Communicate and notify customers of policy changes, product promos, etc.
• Customer outbound communications that support client business outcomes. Manage customer contracts in CRM
• Identify, research, and resolve customer issues proactively
• Continued self-training on the industry products, services, and Symetri Technologies
• Perform additional duties as requested or assigned

Benefits

• 2 weeks PTO annually plus flexible paid time off
• Observed Standard Holidays
• Company group health insurance, nominal fee for employee coverage
• Short-term & Long-term Disability included
• Optional Cafeteria Plan, Dental, Vision, Life, Insurances Available
• 401K Program with company matching up to 4% of your base salary
• Eligibility of Benefits as follows:
• Insurance coverage(s), paid holidays, 401k, vacation starts the first of the month following 30 days of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level