Customer Relationship & Success Manager (US)

Flinn.ai • New York, NY

2d • Onsite

About The Position

We are looking for an outstanding Customer Relationship & Success Manager to make our US enterprise clients successful and genuinely happy. Join our NYC-based team and be part of a fast-growing company as we build our US presence. You’ll benefit from the stability of long-term enterprise contracts, allowing you to build deep, meaningful customer relationships. The role includes regular onsite customer visits (approximately twice per month) and company-paid quarterly offsites in Europe to connect with the full team - with the option to extend your stay privately.
Why Flinn?
We are building a truly exceptional culture: While many companies claim to have a great culture, we invite you to discover what truly sets ours apart. Visit our career page, speak with our team, listen to our founders’ podcast, or experience our culture first-hand during the interview process.
Make a Meaningful Impact: Your work at Flinn contributes directly to solutions that improve people’s health and lives by making high-quality health products accessible for everyone.
Experienced, well-funded, highly professional: As well-funded startup veterans, we know how to sustain long-term business health and success, ensuring an environment for continuous personal growth.

Requirements

• A genuine enjoyment of working closely with customers and the ability to build rapport quickly on a human level
• The ability to ramp up quickly on complex, nuanced topics and support customers as a trusted advisor
• Strong independence and the ability to manage multiple priorities in a fast-paced environment
• The grit to consistently deliver high-quality work in recurring customer onboarding sessions - and to improve them every time
• Native or near-native fluency in American English
• Willingness to travel approximately twice per month for customer meetings and industry events

Nice To Haves

• experience in medical or pharmaceutical compliance-related roles (e.g., Clinical Affairs, Regulatory Affairs, or scientific research)

Responsibilities

• Serve as the primary trusted advisor for clients after a contract is signed, owning customer onboarding, ongoing enablement, and value delivery on the Flinn platform
• Build and maintain long-term relationships with enterprise medical device manufacturers, growing alongside their needs as our product capabilities expand
• Share important customer feedback with our product team to continuously improve our software solution
• Identify expansion opportunities (cross-sell and upsell) and partner closely with the sales team—without carrying a quota
• Define, track, and own success metrics to measure customer satisfaction and long-term value
• Work closely with our Founding Team member to help establish Flinn as the market leader in the US, building on our proven success in Europe

Benefits

• Grow with us. We are committed to supporting you in your professional and personal development, no matter whether you aim to become a great leader, renowned expert, successful entrepreneur, or high performing specialist.
• Staying healthy is a top priority. We help each other to reflect, stay in balance, and free up company budget to support healthy activities (food, subscriptions, team activities etc.).
• Competitive compensation, including the most employee friendly stock options. Such as fair leaver & vesting terms, secondary exit participation and profit participation opportunities for employees.
• We offer you flexibility and empower you to design your days/weeks according to your needs. Therefore, we offer unlimited vacation and very flexible working hours.
• We commit ourselves to the highest integrity standards. Great performance is not an excuse for disrespectful, jerk-like behavior.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed