Customer Relationship Specialist

Foresold • Phoenix, AZ

1d • $12 • Onsite

About The Position

We are looking to recruit a customer relationship specialist to interact with online visitors. You will be thoroughly trained on how to interact with potential customers and existing customers using state-of-the-art live chat software. All interaction will take place online or over the phone. You will love our brand new, luxurious office space.

Requirements

• 45+ WPM typing speed
• Friendly customer service
• Pleasant telephone voice and a controlled, welcoming attitude at all times
• Previous customer service experience is a plus
• Highly developed sense of commitment to customer satisfaction
• Demonstrated passion for excellence with respect to treating and caring for customers.
• Ability to communicate clearly and professionally, both verbally and in writing.
• Has "thick skin" and is able to handle complaints and unpleasant customers.
• Has a pleasant, patient and friendly attitude.
• Strong decision making and analytical abilities.
• Strong detail orientation and communication/listening skills.
• Willingness to work a flexible schedule and occasional overtime when needed.
• Possess a strong work ethic and team player mentality

Nice To Haves

• Previous customer service experience is a plus

Responsibilities

• Professionally & promptly communicate with website visitors via live chat software
• Answer all incoming phone calls and handle them accordingly
• Appropriately represent the company via social media and any other communication
• Keep track of all new orders and update with tracking information, handle refunds, etc.
• Use social media to recruit new customers during downtime
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares for customer inquiries by studying products, services, and customer service processes
• Maintain a balance between company policy and customer benefit in decision making.
• Handles issues in the best interest of both customer and company
• Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking

Benefits

• Weekly paychecks
• Relaxed, casual dress code
• Join a fast-growing company with lots of upward potential
• Employee perks in fitness (LA Fitness discounts), telecom (AT&T + T-Mobile discounts), entertainment (AMC discounted tickets), travel (SeaWorld), and much more.
• Lots of food, coffee, and other drinks stocked at all times
• Great work environment and happy culture - brand new luxury office space

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed