Customer Relationship Specialist

Trex • Atlanta, GA

3d • $55,000 - $75,000 • Hybrid

About The Position

When you work at Trex, you’re helping to grow and enhance a true original. You join a company that boldly launched an entire industry… and still leads the way. We are looking for a Customer Relationship Specialist to help us by leading the Vendor of Record process, driving the facilitation of Flatbed Distribution Center (FDC), and managing special orders. As a Trex Customer Relationship Specialist, you will be looked to as an innovator and expected to oversee proper order placement, allocation, shipment, and receipt of goods. This role is a key member of our Retail Sales team.

Requirements

• We are looking for individuals with a bachelor’s degree in business administration or a related field and 2 years of sales experience.
• A valid driver’s license is required.

Nice To Haves

• We want to hear from you if you have previous experience as a data analyst.
• The ideal candidate will have strong Excel and data analytics skills.

Responsibilities

• Put safety first – Always!
• Lead and foster our “people first” culture.
• Operational Support & Vendor Management: Lead the Vendor of Record process, managing the relationship with Home Depot, distributors, and Trex internal teams (including IT, Accounting, and Marketing).
• Failure Notifications: Monitor operational failures and ensure timely resolution, communicating with relevant departments.
• PO Tracking: Track and ensure proper placement and delivery of Purchase Orders (POs) in coordination with Home Depot and distributors.
• FDC Invoice Tracking (AP/AR): Manage invoice tracking for Accounts Payable and Accounts Receivable, ensuring timely and accurate processing.
• EDI Enablement: Oversee Electronic Data Interchange (EDI) processes to streamline communication and data exchange with partners.
• FDC Forecasting: Support demand forecasting for FDC to ensure accurate order management and inventory planning.
• IPR Communication: Facilitate communication related to Import/Export Process Requirements (IPR), ensuring compliance.
• Distributor Pricing & BuyTrex Ordering: Ensure accurate distributor pricing and manage procurement via the BuyTrex ordering system.
• FDC Pricing: Work with the pricing team to maintain FDC pricing structures.
• Accounting & Payment Processing: PO and Payment Processing: Enter POs and manage payment processing to third-party vendors and distributors, ensuring timely payments.
• Retailer Deductions and Claims: Work with the Trex accounting team to resolve retailer deductions, payments, and claims.
• Monthly Accruals & Budget Management: Track team budget and process monthly payments and accruals, maintaining financial records accurately.
• Cross-functional Collaboration: Partner with Home Depot, distributors, and Trex teams to drive initiatives that support key sales and performance goals.
• Coordinate monthly executional priorities with the TAR team, including RAP sheets, special projects, and serving as the main point of contact for TAR inquiries.
• Main point of contact for internal teams, including marketing, customer care, and accounting, ensuring smooth communication and resolution of issues.
• Represent Trex in handling disputes and complaints related to Home Depot orders, maintaining professional relationships with retail partners.
• Analysis & Reporting: Sales Data Analysis: Pull, analyze, and interpret weekly sales reports from Home Depot Supplier Hub and Sales Analyst tools to track performance and identify issues.
• Order & Execution Tracking: Monitor and resolve discrepancies in sales data and orders, ensuring issues are addressed based on analysis.
• Big Box Merchandising: Track and manage the execution of literature and merchandising within the retail environment.
• Process Improvement & Miscellaneous: Process Optimization: Analyze current workflows and identify opportunities for process improvements across operations.
• Vendor Record Management: Continuously develop and implement improvements for the Vendor of Record process.
• Retail Merchandising Management: Manage JDE accounts, Tar Tools sourcing, procurement, inventory management, and website management (BuyTrex).
• Quote Center and Item Set-Up: Oversee the setup and maintenance of products in the Quote Center, PIM, and IDM.

Benefits

• Time Off: We’ll give you paid holidays and paid vacation.
• Health, Dental, and Vision Insurance : Choose from a variety of options. We’ll cover a generous share of the cost. Plus, you can earn lower rates through our wellness program.
• 401(k) With Company Match : Save for your retirement, and we’ll match it dollar for dollar.
• Tuition Reimbursement: We’re all about lifting each other to the next level. When you’re ready to get the degree, we’ll pick up part of the tab.
• Training and Education : We offer dozens of options to boost your performance – both online and on-site nearby.
• Stock Purchase Program : Invest in Trex at a discounted price.
• Employee Discount Program: When you make the World’s No. 1 Decking Brand, you’ll probably want to enjoy the finished product yourself. We’ll give you a discount.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees