Customer Relationship Specialist

The Bank of Missouri

2d•Onsite

About The Position

The Customer Relationship Specialist (CRS) at The Bank of Missouri plays a vital role in the customer experience. In addition to the essential duties of a Customer Relationship Assistant (CRA), the CRS will assist customers with regular financial transactions, build strong relationships, understand their financial needs, and help identify solutions by directing them to appropriate products. The Bank of Missouri has been in business for over 130 years, founded on core values of accountability, community service, and financial conservatism. It is an independent community bank focused on caring for people and communities, large enough to handle any financial need, yet small enough to provide personal treatment.

Requirements

High school diploma or general education degree (GED)
Two to three years bank related experience and/or training; or equivalent combination of education and experience.
Must be eager and willing to learn.

Nice To Haves

Customer service and cash handling skills are preferred.

Responsibilities

Understand and protect all customer information, while adhering to all customer confidentiality procedures.
Cultivate and strengthen and maintain relationships with our customers.
Act as a financial partner by servicing the customers needs, understanding how they bank, and recognizing opportunities.
Maintain a thorough knowledge and understanding of the products and services we have to offer.
Perform a wide range of services including deposit account opening, servicing and maintenance accounts, account closings, and daily customer transactions to ensure that applicable regulations, disclosures, policies and procedures are followed.
Perform Business Development functions to help originate new business.
Foster teamwork and collaboration to build relationships with team members and other departments.
Positive, professional and proactive in everyday interactions (with co-workers and customers).
Take the initiative to learn and grow professionally.
Complete required training in a timely manner.