Customer Relationship Manager

Cognizant • Santa Clara, CA

11d • $150,000 - $160,000 • Onsite

About The Position

Customer Relationship Manager (CRM) is responsible for overall relationship management of accounts over $30Mn portfolio. Building strong client relationships, ensuring satisfaction by acting as the main point of contact, resolving issues, understanding needs, and identifying new opportunities to boost loyalty and footprints across the portfolio.
Work model: Onsite - 4 days a week.
In this role, As a –
· Relationship building: Cultivate strong, long-term relationships with key clients through regular communication and regular connect by being onsite at least 3 days a week. Responsible for the overall P&L of the allocated portfolio of accounts.
· Engagement Governance: Ensure that the delivery teams are carrying out regular MBR/QBR and actions are being tracked. Understand client feedback and ensure that the feedbacks are incorporated in the engagements by delivery teams
· Align with customer strategies: Build strong rapport with the customer stakeholders and understand their strategies and key investment areas. Create account plans to align with the customer priorities
Contract management: Ensure all SoW/PO are properly followed up for signatures. Become single point of contact for all contractual & commercial discussions with the customer stakeholders.

Requirements

• Strong experience of working in Technology sector with over $30 Mn budget
• 10+ Years of experience in Customer Management roles
• Should have strong experience of working with SaaS companies or SaaS platforms.
• Graduate/Post Graduate Qualification
• Strong track record of managing programs and portfolio
• Demonstrated portfolio growth with improved profitability.

Nice To Haves

• Understanding of latest Technology Domains and GenAI/ML will be added advantage.

Responsibilities

• Relationship building
• Engagement Governance
• Align with customer strategies
• Contract management

Benefits

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Director