Customer Relationship Manager
About The Position
We are seeking a strategic and execution-oriented Customer Relationship Manager (CSM) with strong delivery experience and working knowledge of AI/ML data services. This role is critical in ensuring successful customer satisfaction, delivery oversight, and revenue growth across key enterprise accounts. The ideal candidate understands AI data operations, specifically data curation & collection, supervised fine tuning served by Remote Crowd services. You will serve as the trusted advisor between customers, operations, and technical teams to ensure high-quality outcomes and long-term partnership growth.
Requirements
- 2+ years of experience in Program/Delivery Management of Remote Crowd projects.
- Working knowledge of AI/ML data services or AI model development lifecycle
- Experience with data annotation platforms, AI model training workflows, or data operations environments
- Experience negotiation with enterprice client Procurement Departments on pricing.
- Strong executive presence and stakeholder management skills
- Demonstrated ability to manage multiple complex accounts simultaneously
Nice To Haves
- Experience supporting customers in GenAI, LLMs, or AI model evaluation
- Background in AI data platforms
- Experience working with global delivery teams and Remote Crowd projects.
- Familiarity with SLAs, KPIs, quality frameworks, and AI safety standards
Responsibilities
- Serve as a primary point of contact for assigned AI/ML enterprise accounts
- Develop strong executive-level relationships and act as a trusted advisor
- Drive customer retention, satisfaction (CSAT), and expansion opportunities
- Drive QBRs on-site at Clients office, and discover future outsourcing project plans.
- Understand core AI data workflows including: Data annotation & labeling RLHF and human-in-the-loop processes Model evaluation & benchmarking Safety and alignment services Multilingual data operations
- Identify upsell and cross-sell opportunities within existing accounts
- Support contract renewals and commercial discussions
- Collaborate with Sales and GTM teams on account strategy
Stand Out From the Crowd
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
