Customer Relationship Coordinator

Penske • Reading, PA

3d

About The Position

Penske’s Customer Care team is responsible for responding to internal and
external customer requests regarding billing, contracts and other aspects of our
customers’ administrative relationship with Penske. Coordinators assist with
evaluating contract language and requirements, ensuring proper revenue capture
through accurate billing and assisting with revenue enhancement projects such as
our CPI and market labor survey processes.

Penske Truck Leasing/Transportation Solutions is a premier global transportation
provider that delivers essential and innovative transportation, logistics and
technology services to help companies and people move forward. With headquarters
in Reading, PA, Penske and its associates are driven by a dedication to
excellence and a commitment to customer success. Visit Go Penske
[https://www.gopenske.com/] to learn more.

Responsibilities

• Resolve unstructured internal and external inquiries related to invoices, contracts and various services provided by Penske by utilizing over a dozen different Penske systems
• Research, calculate and apply adjustments to customer accounts as needed
• Identify trends in inquiries and propose long-term fixes to better service our customers
• Provide excellent customer service
• Other projects and tasks as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees