Customer Relationship Supervisor

UPS

3d

About The Position

The Marine Claims Supervisor manages a team of expert adjusters to provide support for UPS multiple business functions, global accounts, and customers. This position is responsible for delivering quality, timely claim productivity on a consistent basis, conducting audits, while ensuring adjuster goals are met with favorable results. The incumbent makes certain proper handling of loss/damaged claims by qualified licensed adjusters. This position supervises administrative and specialists’ staff.

Requirements

• Strong written and verbal communication skills.
• Strong digital literacy and fluency in different technology solutions and systems.
• Strong time and Organizational skills.
• Strong decision – making skills.
• Strong analytical skills.
• Active Listening skills.
• Demonstrates a detailed understanding of supply chain concepts.
• Understands risk management principles identifies risk factors that may impact UPS and/or client.
• Demonstrates flexibility to changes.
• Negotiation skills
• Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
• Candidate must be located in the same geographic location as position or willing to self-relocate

Nice To Haves

• Bachelor’s degree or international equivalent
• Experience leading others.
• Minimum 3 years claims investigation adjudication experience.
• Proficient with Microsoft Office Products (Word, Excel, SharePoint, and Outlook)

Responsibilities

• Demonstrates an understanding of insurance products and policies.
• Conducts employee training and development plans.
• Has monthly head-to-head with employees.
• Audits and approves claim payment requests of Claims Adjusters.
• Review’s adjuster phone calls for professionalism, completeness, and accuracy.
• Responds to customer claims and damage inquiries.
• Creates claims training courses and videos, as needed.
• Maintains processes and procedures.
• Provides team coaching, training, and people development.
• Provides proper system access.
• Manages employee moves and promotions in Workday.
• Supervises individual and team performance.
• May create and/or run already existing reports.
• Assists with recruiting, interviewing, and hiring any future candidates.
• Oversee team goals annually.
• Maintains a small book of claims.
• Must be able to interpret customer and/or vendor contractual agreements.
• Willing to learn UPS terms and conditions for various regimes.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees