Customer Relationship Assistant

The Bank of Missouri•Bolivar, MO

41d•Onsite

About The Position

The Customer Relationship Assistant (CRA) performs a variety of tasks, the most important of which involves serving as the first point of contact for our customers. The CRA is expected to maintain the highest standard of service while providing assistance to current and potential customers who seek guidance with routine transactions, have questions about new services and products or have issues they may be experiencing.

Requirements

High school diploma or general education degree (GED); two to three years bank related experience and/or training; or equivalent combination of education and experience.
Must be eager and willing to learn.

Nice To Haves

Customer service and cash handling skills are preferred.

Responsibilities

Understand and protect all customer information. Adhere to all customer confidentiality procedures.
Proactively engage customers with each interaction to build strong relationships
Accurately and efficiently process a wide variety of monetary transactions while adhering to the Bank’s procedures.
Confidently know our bank products and explain the benefits to our customers.
Actively listen to the customer in daily interactions and offers product recommendations when the product fills a financial need.
Balance cash drawers while adhering to bank policies
Play an active role in assisting the customer with problems or questions
Build, develop and maintain partnerships with team members to enhance the customer experience
Be an active participant in your own personal and professional development
Complete required training in a timely manner.