Customer Relations Specialist

Strategic HR Client Job Openings • Cincinnati, OH

18h

About The Position

Better Business Bureau | Cincinnati is seeking a Customer Relations Specialist for our Marketplace Resource team to provide excellent customer service to those who contact BBB for assistance with disputes and purchasing decisions. You will also assist in the development and maintenance of BBB’s Business Profiles. You will be the primary person responsible for taking incoming calls. Your mission is to assist in resolving complaints, providing excellent customer service, and keeping our Business Profiles timely and relevant.

Requirements

• Organized and thorough with keen attention to detail
• Efficient and able to meet deadlines
• Skilled communicator
• Approaches issues with curiosity
• Uses a collaborative problem-solving approach
• Sound decision making
• Active and effective listening
• Time management
• Practical AI familiarity
• Associate Degree or equivalent work experience
• 2 plus years of relevant experience in a customer supporting role, preferred
• Strong computer skills including G Suite and knowledgeable about Internet research tools
• Commitment to providing outstanding customer service to our customers
• Ability to communicate professionally and persuasively over the phone, in writing and in person with businesses of all sizes and in all industries
• Strong active listening skills, ability to investigate problems and to develop solutions
• Ability to manage conflict in a positive and constructive fashion
• Ability to understand internal policies and procedures and to communicate them to internal and external customers
• Ability to draft professional business correspondence and other communications including email communications with attention to proper grammar, spelling, and punctuation
• Professional speaking voice & excellent telephone etiquette

Nice To Haves

• 2 plus years of relevant experience in a customer supporting role

Responsibilities

• Assist in resolving complaints
• Provide excellent customer service
• Keep our Business Profiles timely and relevant
• Provide excellent customer service to those who contact BBB for assistance with disputes and purchasing decisions
• Assist in the development and maintenance of BBB’s Business Profiles
• Be the primary person responsible for taking incoming calls

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 11-50 employees