Customer Relations Specialist

One Hour Air Conditioning & Heating•Berlin, MD

22d•$20 - $25

About The Position

One Hour Heating and Air Conditioning and Benjamin Franklin Plumbing is looking for a rockstar Customer Care Specialist who will be working in a fast-paced, high-volume environment while ensuring that the first interaction a customer has with our company is of the highest standard in terms of service quality. Come and Grow with us!

Requirements

Outgoing, confident and friendly personality
Always on time attitude
Knowledgeable in Microsoft suite, Google docs and basic computer skills.
The willingness to learn and grow with the company
Exceptional attention to detail and organizational capabilities
Strong time management skills and ability to prioritize tasks
Excellent communication and interpersonal skills

Responsibilities

Ensure all calls are answered promptly
Internal Team Member Support
Maintain an above-average call conversion ratio on all incoming calls and motivate
Build sustainable relationships and engage customers by taking the extra mile
Maintain accurate reporting of aborted calls, canceled appointments, call goals, lead goals, etc.
Respond to customer inquiries regarding company schedule, requested lead times, equipment service, service invoicing and general inquires
Maintain customer database, ensuring complete, accurate and updated entry of information
Effectively manage conflict resolution with customers, through clear communication, addressing all concerns, questions, or problems expediently
Perform administrative duties to assist with the overall efficiency of the operation at management’s request