Customer Relations Specialist

Strata Networks•Roosevelt, UT

2d•Onsite

About The Position

Strata Networks is seeking a Customer Service Specialist in our Roosevelt, Utah retail location. In this role, you’ll be the first point of contact for new and existing customers—whether they’re calling in, walking through our doors, or exploring new services. You’ll assist with billing questions, account changes, and service requests while also promoting Strata’s products and solutions. Every interaction is a chance to create a great customer experience.

Requirements

High School Diploma plus a Business Degree or 2–5 years of customer service, sales, or retail experience
Outstanding verbal and written communication skills
Strong attention to detail and ability to multitask in a fast-paced environment
Ability to prioritize work and meet deadlines
Problem-solver who can quickly identify issues and solutions
Ability to maintain confidentiality and follow written and verbal instructions
Typing speed of at least 45 WPM with 90% accuracy

Responsibilities

Serve as the primary point of contact for customer inquiries by phone and in-person
Assist customers with billing questions, new service requests, disconnects, and account changes
Complete service applications and gather required customer information
Investigate credit references for new customers
Process accurate billing updates for service changes
Greet all customers with professionalism, warmth, and a solutions-focused mindset
Promote and sell Strata Networks’ products and services
Build strong knowledge of all company offerings
Collaborate as a team player across departments
Support company goals and strategic objectives
Take on additional duties as needed

Benefits

supportive, team-oriented, and rewarding environment where your contributions matter
build valuable skills
make a say-yes difference for customers every day

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