Customer Relations Specialist TEMP

What • Knoxville, TN

1d

About The Position

We’re looking for a Customer Relations Specialist TEMP to join our team at Regal. In this role, you’ll be the first point of contact for our patrons who reach out through email, phone, or social media. You’ll work closely with theatre managers, IT, Marketing, and other teams to resolve issues, provide support, and ensure every guest feels heard and valued. This is a role where you’ll have the chance to combine excellent communication skills with problem-solving and collaboration. If you love movies, enjoy helping people, and thrive in a fast-paced, team-oriented environment, this could be the role for you.

Requirements

• At least 1 year of customer service experience (theatre industry knowledge a plus).
• Strong communicator with excellent phone, writing, and grammar skills.
• Confident using technology, including Microsoft Office, Teams, CRM tools, and social media platforms.
• Stay calm under pressure, with strong problem-solving and de-escalation skills.
• Positive, professional attitude — and you love movies!

Nice To Haves

• theatre industry knowledge

Responsibilities

• Respond to customer inquiries via phone, email, and social media, ensuring issues are handled quickly and professionally.
• Support theatre management by investigating customer concerns and escalating sensitive matters when needed.
• Identify and resolve potential issues, including fraud scenarios, while maintaining confidentiality.
• Collaborate with other teams (IT, Marketing, Operations) to resolve customer and theatre questions about promotions, subscriptions, and technical support.
• Maintain reporting databases and share weekly updates with leadership teams.

Benefits

• Discretionary annual bonus
• Free movie passes and discounted concessions at any Regal location
• Eligibility to participate in our 401(k) retirement plan with company match after age 21 and six months of service

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees