Customer Relations Specialist I, PSA

Collectors • Boca Raton, FL

13h • Onsite

About The Position

Collectors is a leading creator of innovative technology providing value-added services for collectors worldwide, including grading, authenticating, vaulting, and selling collectibles. Founded in 1986, the company employs over 3000 people globally and operates subsidiaries like PSA, PCGS, Beckett, SGC, and Card Ladder. This role is for a Customer Relations Specialist I within the PSA Customer Relations team. Professional Sports Authenticator (PSA) is a trusted third-party trading card authentication and grading company, having certified over 40 million collectibles since 1991. The Customer Resource Center is integrated into the operations process, collaborating cross-functionally with other departments. The ideal candidate is a team player with at least 6 months of strong customer relations skills in a customer service environment, experienced in handling customer resolutions, processing claims, and shipping/handling. They should be detail-oriented, a problem-solver, capable of de-escalating situations, and possess excellent communication skills. This is a full-time, onsite position in Boca Raton, FL, reporting to the Assistant Manager, Customer Relations, with a Monday-Friday 8am-4:30pm schedule.

Requirements

• High school diploma or equivalent
• At least 6 months of relevant customer relations experience
• Strong problem-solving skills
• Excellent communication skills
• Excellent listening skills and an empathetic voice and manner
• Organized, detail oriented, and possess strong interpersonal skills
• Knowledgeable in Google Workspace systems
• Keep emotions under control, remain open to ideas and try new things

Nice To Haves

• College degree preferred
• Knowledgeable utilizing Salesforce preferred

Responsibilities

• Exercise discretion and exhibit sound judgment and decision-making when engaging with all parties internally and externally.
• Collaborates with Operations and other departments to find appropriate solutions for customer responses
• Provides accurate, valid, and complete information by using the department protocols to our customers
• Resolves queries by clarifying the customer’s issue, determining the cause of the problem, selecting, and explaining the best solution to solve the problem
• Maintains accounts by processing customer adjustments
• Continuously updates department spreadsheet of incoming orders
• Escalate unresolved issues to the appropriate lead/supervisor

Benefits

• Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
• Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits
• 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
• Vacation: All full-time employees are eligible for paid vacation
• Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
• Employee Discounts: Employees receive discounts on select grading services for approved submissions
• Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
• Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED