Customer Relations Specialist

Regal • Knoxville, TN

3d

About The Position

We’re looking for a Customer Relations Specialist to join our team at Regal. In this role, you’ll be the first point of contact for our patrons who reach out through email, phone, or social media.

You’ll work closely with theatre managers, IT, Marketing, and other teams to resolve issues, provide support, and ensure every guest feels heard and valued. This is a role where you’ll have the chance to combine excellent communication skills with problem-solving and collaboration.

If you love movies, enjoy helping people, and thrive in a fast-paced, team-oriented environment, this could be the role for you.

Regal Cinemas – where movie magic meets unforgettable experiences!

At Regal Cinemas, part of Regal Cineworld, each day is a celebration of everything film and entertainment. From the first popcorn crunch to the closing credits, we’re all about creating moments that spark joy, laughter, and a little bit of movie magic.

With over 7,600 screens across 625 locations in 9 countries, including Cineworld, Picturehouse, Cinema City, Yes Planet, and Regal Cinemas right here in the US - we bring the joy of movies to millions.

Based out of our buzzing Theatre Support Office in Knoxville, Tennessee, we offer a variety of roles with a mix of hybrid, field-based, or remote working options, depending on the role.

What really makes Regal shine? Our people. We’re passionate about supporting your growth and helping you carve out your dream career within the Regal Cineworld family. Fancy joining us on this epic film adventure? Dive into the Regal stories and see what life’s like behind the scenes of the big screen!

Requirements

• You have at least 1 year of customer service experience (theatre industry knowledge a plus).
• You’re a strong communicator with excellent phone, writing, and grammar skills.
• You’re confident using technology, including Microsoft Office, Teams, CRM tools, and social media platforms.
• You stay calm under pressure, with strong problem-solving and de-escalation skills.
• You bring a positive, professional attitude — and you love movies!
• You will be a great fit, if our values resonate with you: We Create, We Perform, We Inspire.

Responsibilities

• You’ll respond to customer inquiries via phone, email, and social media, ensuring issues are handled quickly and professionally.
• You’ll support theatre management by investigating customer concerns and escalating sensitive matters when needed.
• You’ll identify and resolve potential issues, including fraud scenarios, while maintaining confidentiality.
• You’ll collaborate with other teams (IT, Marketing, Operations) to resolve customer and theatre questions about promotions, subscriptions, and technical support.
• You’ll maintain reporting databases and share weekly updates with leadership teams.

Benefits

• Discretionary annual bonus
• Free movie passes and discounted concessions at any Regal location
• Paid vacation time and sick leave to support a healthy work-life balance
• Eligibility to participate in our 401(k) retirement plan with company match after age 21 and one month of service
• Summer half-day Fridays during the summer season
• Medical and prescription coverage, with company contributions toward the cost
• Company-paid life insurance and disability insurance at no cost to employees
• Dental, vision, and supplemental life insurance options available for employees and their dependents
• Additional coverage options including accident, critical illness, and hospital indemnity insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees