Customer Relations Coordinator III-Seed Science Center

Iowa State University • Ames, IA

12d

About The Position

The Iowa State University Seed Laboratory is hiring for a Customer Relations Coordinator III. Our lab has a history of excellence in seed testing, training, and customer service dating back more than 100 years. We offer cutting-edge seed analysis technologies and services for both Seed Quality and Seed Health testing. Our broad range of testing options, high throughput of samples, accurate results, and unmatched customer service—combined with years of experience and expert staff—make us a leader in the seed testing industry. This position will provide leadership and mentorship to team members in Seed Lab Health and Quality testing processes. In addition to overseeing sample intake and unboxing, data entry, and the timely review and distribution of test results, this role will guide best practices, support professional development, and ensure efficient workflows. The position is fast-paced and requires strong attention to detail, the ability to juggle multiple projects simultaneously, and a collaborative approach to training and supporting team members.

Requirements

• High school diploma or equivalent and 5 years of related experience
• Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship.

Nice To Haves

• Demonstrates leadership and mentorship to team members while providing excellent customer service.
• Strong attention to detail, ensuring accurate data entry, record management, and workflow oversight.
• Effective collaboration skills, working with internal and external stakeholders while fostering teamwork and knowledge sharing.
• Proficient in MS Office Suite, Google Workspace, and general computer applications.
• Experience with CRM (Customer Relationship Management) systems and LIMS (Laboratory Information Management Systems), supporting efficient workflows and team processes.

Responsibilities

• Provides product information, guidance, and recommendations to meet customer needs, including explaining submission requirements, testing services, and timelines.
• Explains lab policies, procedures, and offerings to customers, ensuring clarity and understanding.
• Fulfills customer requests, including sample intake, data entry, invoicing, billing, orders, and special testing requests.
• Resolves customer issues, proactively following up with customers and internal lab staff to address missing information or concerns.
• Coordinates special projects, including preparing outgoing shipments, trade show support, and other lab or marketing initiatives.
• Maintains and builds strong customer relationships, acting as a liaison between customers, internal teams, and vendors.
• Selects and liaises with vendors to ensure smooth operations and timely service delivery.
• Assists with marketing, promotions, and sales support, including event preparation and materials shipping.

Benefits

• Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental; as well as:
• Retirement benefits including defined benefit and defined contribution plans
• Generous vacation, holiday and sick time and leave plans
• Onsite childcare (Ames, Iowa)
• Life insurance and long-term disability
• Flexible Spending Accounts
• Various voluntary benefits and discounts
• Employee Assistance Program
• Wellbeing program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED