Customer Relations Associate, Part Time
About The Position
The Customer Relations Associate performs various Customer Service activities, to include greeting and acknowledging all customers in a prompt and friendly manner, handling merchandise with care, providing information and direction to customers. Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers. Provides a legendary experience for every customer, every time by assisting customers in making buying decisions by: identifying and evaluating customers' needs making product recommendations based off this analysis promoting programs including, but not limited to CLUB Membership, VOC, and In-Store Pick-up. ALL OTHER DUTIES AS ASSIGNED.
Requirements
- High school diploma or equivalent experience.
- Ability to calculate figures such as discounts and make change to customers
- Ability to communicate in a friendly and professional manner to our customers and other associates
- Ability to establish and maintain effective working relationships with Management, coworkers and customers
- Ability to operate computerized Point of Sale register system
- Constantly stand and/or walk during shift
- Constantly communicate with others to exchange information
- Constantly repeat motions that may include the wrists, hands and/or fingers
- Occasionally ascend or descend ladders, stairs, ramps, etc.
- Occasionally work in low or high temperatures
- Occasionally work in noisy environments
- Light work that includes constantly lifting and moving objects up to 20 pounds, occasionally move and lift objects up to 100 pounds or more (utilizing a team lift as needed)
- Performs tasks and duties under general supervision, using established procedures and innovation.
- Chooses from limited alternatives to resolve problems.
- Occasional independent judgment is required to complete work assignments.
- Often makes recommendations to work procedures, policies, and practices.
Responsibilities
- Secures all firearms brought into the store with trigger locks.
- Checks in all Vendor representatives, completing the necessary visitor log information and controlling the visitor badges.
- Greets all customers as they enter the store in a friendly and outgoing manner.
- Handles customer's merchandise returns; complete refund / exchange paperwork.
- Sorts returns by category and return to proper area.
- Sells appropriate Hunting and Fishing Licenses.
- Handles and administers all incentive and reward programs.
- Remains product knowledgeable.
- Remains aware of advertised sales.
- Keeps work area clean, neat and well stocked with supplies.
- Follows all Company Policies and Procedures.
- Assisting customers in making buying decisions by: identifying and evaluating customers' needs making product recommendations based off this analysis promoting programs including, but not limited to CLUB Membership, VOC, and In-Store Pick-up.
Benefits
- Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
- Dental
- Vision
- Voluntary benefits
- 401k Retirement Savings
- Paid holidays
- Paid vacation
- Bass Pro Cares Fund
- And more!
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
