Customer Relations Associate - Part Time

Bass Pro Shops • Chesterfield Township, MI

7h

About The Position

The Customer Relations Associate performs various Customer Service activities, to include greeting and acknowledging all customers in a prompt and friendly manner, handling merchandise with care, providing information and direction to customers.

Requirements

• High school diploma or equivalent experience.
• Ability to calculate figures such as discounts and make change to customers
• Ability to communicate in a friendly and professional manner to our customers and other associates
• Ability to establish and maintain effective working relationships with Management, coworkers and customers
• Ability to operate computerized Point of Sale register system

Responsibilities

• Secures all firearms brought into the store with trigger locks.
• Checks in all Vendor representatives, completing the necessary visitor log information and controlling the visitor badges.
• Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers.
• Greets all customers as they enter the store in a friendly and outgoing manner.
• Handles customer's merchandise returns; complete refund / exchange paperwork.
• Sorts returns by category and return to proper area.
• Sells appropriate Hunting and Fishing Licenses.
• Handles and administers all incentive and reward programs.
• Remains product knowledgeable.
• Remains aware of advertised sales.
• Keeps work area clean, neat and well stocked with supplies.
• Follows all Company Policies and Procedures.
• Provides a legendary experience for every customer, every time by assisting customers in making buying decisions by:
• identifying and evaluating customers' needs
• making product recommendations based off this analysis
• promoting programs including, but not limited to CLUB Membership, VOC, and In-Store Pick-up.
• ALL OTHER DUTIES AS ASSIGNED.

Benefits

• Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
• Dental
• Vision
• Voluntary benefits
• 401k Retirement Savings
• Paid holidays
• Paid vacation
• Bass Pro Cares Fund
• And more!

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED